Service Desk Analyst II (Req #1409)

Role: Service Desk Analyst II providing Level 2 technical support to ePlus customers, focusing on troubleshooting and resolving hardware, software, and system issues. Responsibilities: handle support calls/emails, diagnose problems, document and track resolutions via issue tracking systems like ServiceNow, and mentor junior team members. Requirements: High School diploma, 3+ years IT experience, proficiency in MS Office, Active Directory, remote support tools, and troubleshooting skills; either a Bachelor’s degree or two relevant IT certifications preferred. HighValue: Support involves Microsoft technologies, Active Directory, MFA, remote assistance; work is remote/hybrid with high-speed internet; strong communication skills essential. Position specifics include salary range ($21.63 - $31.25/hour), benefits, and a focus on customer service. The role emphasizes teamwork, continuous technical skill development, and adherence to company values of respect, diversity, and inclusion.