Service Desk Analyst I (Shift Mon-Fri 9am -6pm EST) REQ 1367

Role: Service Desk Analyst I focused on providing Level 1 technical support to ePlus customers, primarily handling calls and emails, troubleshooting hardware/software issues, and documenting problem resolution. Responsibilities include delivering excellent customer service, tracking issues via systems like ServiceNow, and mentoring team members. Qualifications: High school diploma or equivalent, one year of customer service experience, working knowledge of relevant software/hardware, and proficiency in MS Office; additional qualifications such as an associate degree, IT certifications, or two years of help desk experience are preferred. High-Value: Entry-level IT support within a technology services context, emphasizing customer interaction, troubleshooting, ticketing, and basic technical skills. The role requires availability in the Virginia Beach, VA area, with on-camera interaction and reliable high-speed internet for remote/hybrid work. Work setup: onsite or hybrid with standard weekday hours.