Service Desk Analyst I (Shift Mon-Fri 1am -10am EST) REQ 1372

Role: Service Desk Analyst I responsible for providing Level 1 technical support to ePlus customers via calls and emails, ensuring prompt issue diagnosis and resolution. Responsibilities include troubleshooting hardware/software problems, documenting cases in tracking systems, delivering excellent customer service, and mentoring team members. Qualifications: High school diploma; 1+ year of customer service experience; working knowledge of relevant software/hardware; familiarity with call tracking tools like ServiceNow (preferred); proficiency in MS Office; strong communication skills. Preferred: 2+ years of Service Desk/Help Desk experience, associate degree, or IT certifications. High-value specifics: focus on technical support within an IT environment, interacting with enterprise hardware/software, and supporting a diverse customer base. Work setup: onsite in Virginia Beach with a Monday-Friday 1am-10am EST shift; remote/hybrid options require reliable high-speed internet and camera availability. Compensation: $16.83–$24.04 hourly, with potential bonuses and benefits including healthcare, 401(k), stock purchase, and paid leave.