Service Desk Analyst I - Req # 1369 (Shift Sun -Thurs 4pm - 1am EST)

Role: Service Desk Analyst I providing Level 1 technical support to ePlus customers, primarily via phone and email. Responsibilities include troubleshooting, problem resolution, documenting issues, and maintaining customer communication; mentoring team members and updating issue tracking systems. Requirements: High School diploma, minimum one year of customer service experience; working knowledge of hardware, software, and call tracking tools like ServiceNow; strong verbal and written communication skills; proficiency in MS Office. Preferred qualifications include two years of Service Desk experience, an associate degree, or relevant IT certifications. High-value specifics: support involves technical issues related to hardware and software, with a focus on delivering exceptional customer service; position requires availability on camera and reliable high-speed internet, with working hours from Sunday to Thursday, 4 pm to 1 am EST; located near Virginia Beach, VA. The role emphasizes teamwork, communication, and a customer-centric approach within a professional, inclusive environment.