Service Delivery Director

Role: Service Delivery Director leading Agilent's field service operations to drive profitable growth, operational excellence, and customer satisfaction. Responsibilities: oversee service performance, revenue growth, P&L management, develop high-performing teams, optimize service delivery processes, and foster cross-functional collaboration; ensure compliance with safety and regulatory standards. Requirements: Bachelor's in Engineering, Life Sciences, Business, or related; 5+ years in service or operations leadership, experience managing budgets and teams, strong customer service acumen, change management skills. Preferred: experience with multi-site or geographically dispersed service organizations, P&L ownership, background in laboratory or healthcare environments, and familiarity with continuous improvement methodologies like Lean or Six Sigma. HighValue: management of field service teams supporting analytical instruments/laboratory products, overseeing service contracts and technical support, supporting lifecycle service delivery, travel (~25%), remote/hybrid work flexibility. Collaboration: partner with sales, technical support, quality, and business units across regions. WorkSetup: full-time, remote options, US-based with travel; salary $174,525-$290,875 plus bonus and benefits.