Senior Workplace Experience Administrator

Role Summary

We are seeking a detail-oriented, service-focused Senior Workplace Experience Administrator to support the daily operations of our headquarters and ensure a high-quality, seamless office experience for employees, visitors, and vendors. This role maintains a safe, welcoming, efficient, and well-run workplace and serves as a reliable onsite point of contact for employees and leadership. The ideal candidate is a proactive problem-solver with strong organization, follow-through, and sound judgment, supporting facilities coordination, vendor relationships, safety and compliance tasks, and day-to-day employee experience needs. This is a highly visible, onsite position based in Redwood City, CA.

Responsibilities

Workplace & Facilities Support

• Serve as the primary onsite administrator for headquarters operations; onsite presence required five days a week from 8:00am-4:30pm
• Greet and assist visitors, candidates, and guests, acting as a professional representative of Soleno.
• Ensure conference rooms and common areas are meeting-ready, clean, and welcoming.
• Maintain a professional, safe, and well-kept office environment through daily walkthroughs and coordination with vendors.
• Act as the liaison with Property Management for maintenance requests, building updates, health protocols, and compliance with safety standards; track and follow through on issue resolution.
• Maintain and update the Emergency Action Plan and ensure emergency supplies are stocked up to date.

Employee Experience

• Provide high-touch employee experience by anticipating needs, responding to inquiries, and contributing to a positive office atmosphere.
• Coordinate onsite new-hire logistics, including workspace setup, equipment needs, and building access for Day 1.
• Support office culture through coordination of meals, meetings, and events, including preparation, setup, and cleanup.
• Identify opportunities to streamline office processes and enhance overall employee experience.

Office Operations

• Administer building security systems, including access provisioning, audits, troubleshooting, and ongoing compliance activities.
• Support office budget processes through tracking expenses, reviewing invoices, and assisting with vendor payments.
• Maintain office assets and equipment, including furniture, copiers, printers, appliances, and other shared resources.
• Coordinate shipping and receiving activities, including packages, mail, and shredding services.
• Assist with additional workplace operations projects and initiatives in a fast-growing environment.

Qualifications

• Required: Minimum of three years of experience in workplace operations, office administration, or facilities support.
• Required: Bachelor’s degree.
• Preferred: Experience in Life Sciences, biotech, or regulated environments.
• Required: Demonstrated professionalism, discretion, and reliability in a highly visible role.
• Required: Strong proficiency in Microsoft Office, especially PowerPoint and Excel.
• Required: Exceptional attention to detail, organizational skills, and follow-through.
• Required: Excellent written and verbal communication skills; comfortable interacting with all levels of the organization.
• Required: Ability to manage multiple tasks and adapt quickly in a fast-paced, dynamic environment.
• Required: Service-oriented mindset with a calm, solutions-focused approach.

Skills

• Microsoft Office proficiency (PowerPoint and Excel)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Ability to manage multiple tasks in a fast-paced environment
• Proactive, service-oriented mindset
• Professionalism and discretion

Education

• Bachelor’s degree required