Senior Technical Product Manager, Service and Repair

Role Summary

Senior Technical Product Manager, Service and Repair role based in Irvine, California. Acts as the SME for product and program management within the MedTech organization, translating business needs into prioritized requirements, building the product vision and roadmap, and delivering high-quality digital solutions that support field service and depot operations.

Responsibilities

• Implement and improve Salesforce-based offering to enable field service engineers and depot technicians to perform and record medical device service activities.
• Build, implement, and maintain integrations between Salesforce Service and enterprise ERPs across MedTech; coordinate with external partners and middleware vendors aligned to MedTech IT architecture.
• Facilitate delivery of key strategic global projects for the Salesforce Service application; collaborate with business and IT partners across operating companies to define scope and results.
• Build squad vision/roadmap and steer the squad to deliver product/platform features for service and repair workflows.
• Ensure global compliance with GxP standards and quality assurance processes across regions.
• Drive service-specific reporting and analytics to provide visibility on product performance and operational metrics.
• Be accountable for achieving product objectives and key results tied to Service & Repair outcomes.

Education

• Bachelor’s degree required; higher degree or IT-related field preferred. Minimum 5 years of relevant product/program management experience. Deep understanding of Customer Support, Customer Success, and Service & Repair functional areas in MedTech or highly regulated industries. Salesforce experience strongly preferred
• Certified Salesforce Administrator/ Architect
• Experience working with integrations, ERPs, and middleware technologies

Required

Experience and Skills

• Strong communication, collaboration and customer leadership skills.
• Experience capturing business requirements and translating them into product vision, user needs, and acceptance criteria.
• Experience with Agile methodologies, strong project management skills and familiarity with SDLC processes; experience using project/portfolio management platforms and applying technology solutions to address complex global business challenges.
• Demonstrated ability to lead product backlogs, release plans, and team-level metrics; experienced in attending and facilitating product ceremonies and removing blockers.

Preferred

• Understanding of MedTech regulatory processes and GxP considerations is a plus.
• Builds a culture focused on customer outcomes and helping people and organizations succeed.
• Dedication to developing a diverse talent pool.
• Apply customer-centric discovery methods and build compassion with users.
• Advocates business agility and a fail-fast approach focused on measurable outcomes.
• Shown experience leading cross-functional, self-organized teams.
• Strong analytical and problem-solving skills; makes informed decisions under uncertainty.

Skills

• Business Case Modeling
• Business Requirements Analysis
• Corporate Management
• Cross-Functional Collaboration
• Developing Others
• Emerging Technologies
• Gap Analysis
• Global Market
• Inclusive Leadership
• Leadership
• Operational Excellence
• Product Improvements
• Product Lifecycle Management (PLM)
• Product Management
• Product Strategies
• Quality Assurance (QA)
• Team Management
• Technical Credibility

Additional Requirements

• Travel up to 25% may be required.