Senior Systems Administrator

What You’ll Do:

• Technical Leadership & Growth
• Act as a senior technical escalation point for complex systems, identity, and infrastructure issues
• Partner with IT leadership on infrastructure planning, tool selection, and architecture decisions
• Mentor and support other IT team members, helping raise the overall technical bar
• Balance hands-on execution with forward-looking improvements, automation, and reliability initiatives


• System Design & Automation
• Use AI-assisted tools and workflows to accelerate automation, improve reliability, and reduce manual operational effort
• Design and implement automation for user provisioning, device setup, patching, and compliance reporting
• Build and maintain integrations between SaaS tools using APIs, scripting, and workflow automation platforms (e.g., Okta Workflows, Zapier, etc).
• Improve self-service and ticketing workflows (Foqal) to reduce manual effort and increase reliability
• Manage endpoint lifecycle and configuration using tools like JAMF and Microsoft In tune


• Identity, Security & Compliance
• Help evolve our identity and access management environment (Okta, Google Workspace, and Microsoft Entra) with a focus on automation, security, and scalability
• Strengthen authentication and authorization practices, including SAML, SCIM, and OIDC integrations
• Contribute to endpoint security, vulnerability remediation, and systems hardening efforts using CrowdStrike, threat detection, and event monitoring and alerting
• Partner with Security and Compliance teams on audits, evidence collection, and control implementation


• Networking & Infrastructure
• Support and troubleshoot Meraki network infrastructure, VPNs, VLANs, and firewall configurations
• Monitor performance and reliability across various systems, addressing issues proactively
• Participate in cloud and hybrid infrastructure initiatives as the environment grows


• Employee IT Experience & Support
• Stay actively involved in IT support tickets, providing high-quality, timely support and setting the standard for service excellence
• Support employees in the office with hardware setup, troubleshooting, and day-to-day technology needs
• Maintain and manage office hardware, conference room AV, and live stage production equipment to ensure a reliable in-office experience
• Handle laptop provisioning, replacements, repairs, and inventory as part of a well-run hardware lifecycle program
• Look for patterns in support issues and translate them into automation, documentation, or system improvements


• Projects, Documentation & Operational Excellence
• Lead IT projects from discovery through deployment, ensuring clear documentation and change management
• Maintain accurate system documentation, runbooks/SOPs, and disaster recovery plans
• Use metrics and post-incident reviews to continuously improve reliability, service quality, and employee experience

What We’re Looking For:

• You have:
• 4+ years of experience in systems administration, IT infrastructure, or a related role
• Experience with identity and access management (Okta or similar)
• Basic scripting or automation skills (Bash, PowerShell, Python, etc.)
• Experience supporting macOS and Windows environments at scale
• Familiarity with MDM tools (JAMF, Intune), SaaS integrations, and endpoint security
• A solid understanding of networking fundamentals
• Comfort working in regulated or compliance-aware environments (SOC 2, ISO, etc.)


• You’re someone who:
• Takes pride in delivering a great employee support experience, not just closing tickets
• Enjoys being visible and helpful to the people you support, especially in the office
• Thinks in systems, but cares deeply about the human impact of technology
• Communicates clearly with both technical and non-technical partners Uses AI tools thoughtfully to improve troubleshooting, automation, and decision-making
• Is excited to grow into broader technical leadership and architectural responsibility

Why Join the IT Team @ BenchSci

• At BenchSci, IT is a strategic partner, and also a human one. You’ll help shape how systems are built and how employees experience technology every day. You’ll join a collaborative, high-trust team that values automation, documentation, security, and service in equal measure, and you’ll have meaningful ownership from day one.