Senior Supervisor Program Management Float -PSC (Patient Support Center) -East Hanover, NJ or Tempe, AZ

Company Name

Novartis

Job Overview

The Senior Supervisor Program Management Float -PSC supports daily operations of Program Management teams, helping agents use contact center technology and knowledge content for case management.

Responsibilities:

• Indirectly supervising up to 15 agents
• Handling patient case management
• Supporting a customer-focused contact center
• Ensuring optimal patient experience
• Monitoring performance
• Managing escalations
• Collaborating with various teams

Requirements:

• 5+ years of experience in Patient Services, Healthcare, or Contact Center
• 3+ years of case management experience with specialty products