Senior Specialist (Manager), Order Management Systems and Processes

Role: Senior Specialist, Order Management Systems, overseeing and improving OTC order platforms to enhance operational efficiency and customer experience. Responsibilities: support day-to-day system processes, lead process improvements using data analysis, collaborate with IT and external vendors for system support and enhancements, resolve complex order issues, and support system launches and changes with training and documentation. Requirements: 5-7+ years in ordering systems management or OTC operations; experience with enterprise systems like SAP S/4HANA; hands-on SAP OTC module support; project management skills; data analytics proficiency (Power BI, Excel); cross-functional collaboration skills; problem-solving expertise. Preferred: background in integrated OTC ecosystems, automation initiatives, system implementations, API integration, and process mapping. High-Value: supporting radiopharmaceutical or biopharma order workflows, in a regulated GxP environment, with periodic travel (~10-15%). Location: Bedford, MA, hybrid onsite requirement. The role emphasizes process optimization, technical system support, and cross-team collaboration in a biopharma commercial setting.