Senior Specialist, Customer Excellence

Role Summary

The Senior Specialist, Low Touch Procurement works within Procurement Shared Services, which provides contracting and/or sourcing direction to multiple functional areas within the company. The role supports the Low Touch Procurement Lead and is responsible for supporting, enforcing and managing the strategy at the transactional level set by the Category Management Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.

Responsibilities

• Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide requestor’s to the appropriate buying channel Supplier Management Team.
• Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks (PSN)
• Manage standard Procure-to-Pay intake contract requests within established Service Level metrics with administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis)
• Works with high ethical standard, in compliance with the law and the AbbVie policies and procedures
• Support the Category Management Team strategy by enforcing the supplier preferred network, having understanding of Category Management Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same
• Effectively develop and negotiate confidentiality agreements, stand alone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position
• Lead in the development, deployement and execution of process efficiency related projects that serve to improve customer experiene within the Procure-to-Pay (P2P) process
• Be a subject matter expert over Procurement processes & across all categories within the Procurement Team
• Develop & lead stakeholder educational forum around the Procurement initiatives, processes, and etc.
• Responsible for mentoring junior Procurement professionals

Qualifications

• Bachelor’s degree or 4 years equivalent work experience
• The ideal candidate should have a minimum of 5 years of procurement/negotiations experience in purchasing, preferably, but not limited to Pharmaceutical.
• Strong knowledge of MS Excel, PowerPoint, Word and Outlook. Possesses ability to learn and utilize other software tools as necessary. Strong experience of customer services type roles.
• Solid experience conducting vendor negotiations. Solid experience with developing & deploying process efficiencies.
• Strong communication, presentation, and interpersonal skills.
• Ability to effectively communicate to all team members, stakeholders, management, and suppliers preferred.
• Ability to prioritize and organize workload across multiple projects preferred.
• Ability to develop and grow relationships with stakeholders preferred.
• Ability to comprehend procurement processes as well as basic knowledge of indirect products and services used globally preferred.
• Self-motivated and able to work with minimal direction preferred.