Senior Specialist 2, Information Technology Technical Support & Maintenance
Halozyme, Inc.
July 01, 2026
Remote friendly (San Diego, CA)
United States
IT
Position Summary
- The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART.
- Provides day-to-day technical support, system maintenance, planned releases and approved changes, user-level security, integration troubleshooting, and ensures systems align with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.
Essential Functions and Responsibilities
NetSuite Support
- Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.
- Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
- Coordinate and support planned releases, patches, and approved system changes.
- Assist in testing and deploying updates, customizations, and new features.
- Maintain system configurations and document changes.
Integration Support
- Monitor and support integrations between NetSuite and Workato, Zone, and RF-SMART.
- Collaborate with vendors/internal teams to resolve integration errors and optimize performance.
- Document integration workflows and maintain configuration records.
Compliance & Governance
- Ensure configurations, workflows, and access controls adhere to SOX standards (audit trail integrity, segregation of duties).
- Support GxP compliance by maintaining validated systems, documenting changes, and participating in reviews/audits.
- Work with internal audit, QA, and compliance teams.
User Training & Documentation
- Create/maintain user guides, FAQs, and training materials.
- Conduct onboarding and refresher training sessions.
System Monitoring & Maintenance
- Perform system health checks, data validations, and performance monitoring.
- Plan/execute maintenance (scheduled downtime, patching, configuration updates).
- Support audit/compliance with access controls and data integrity.
Continuous Improvement
- Improve system usability, efficiency, and reliability.
- Participate in ERP/automation enhancement initiatives.
- Other duties as assigned.
Qualifications / Skills
- 8+ years IT experience; 2+ years supporting NetSuite ERP in a technical/functional role.
- Familiarity with Workato or similar integration platforms.
- AP automation tools experience (Zone preferred); RF-SMART/warehouse management (preferred).
- Understanding of SOX and GxP requirements.
- Strong troubleshooting/analytical skills; excellent communication/documentation.
- NetSuite Administrator or SuiteFoundation certification preferred.
- Scripting (SuiteScript/JavaScript) or integration logic preferred.
- Background supporting validated systems in life sciences/regulated environment preferred.
Travel
- Up to 5% of the time.
- The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART.
- Provides day-to-day technical support, system maintenance, planned releases and approved changes, user-level security, integration troubleshooting, and ensures systems align with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.
Essential Functions and Responsibilities
NetSuite Support
- Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.
- Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
- Coordinate and support planned releases, patches, and approved system changes.
- Assist in testing and deploying updates, customizations, and new features.
- Maintain system configurations and document changes.
Integration Support
- Monitor and support integrations between NetSuite and Workato, Zone, and RF-SMART.
- Collaborate with vendors/internal teams to resolve integration errors and optimize performance.
- Document integration workflows and maintain configuration records.
Compliance & Governance
- Ensure configurations, workflows, and access controls adhere to SOX standards (audit trail integrity, segregation of duties).
- Support GxP compliance by maintaining validated systems, documenting changes, and participating in reviews/audits.
- Work with internal audit, QA, and compliance teams.
User Training & Documentation
- Create/maintain user guides, FAQs, and training materials.
- Conduct onboarding and refresher training sessions.
System Monitoring & Maintenance
- Perform system health checks, data validations, and performance monitoring.
- Plan/execute maintenance (scheduled downtime, patching, configuration updates).
- Support audit/compliance with access controls and data integrity.
Continuous Improvement
- Improve system usability, efficiency, and reliability.
- Participate in ERP/automation enhancement initiatives.
- Other duties as assigned.
Qualifications / Skills
- 8+ years IT experience; 2+ years supporting NetSuite ERP in a technical/functional role.
- Familiarity with Workato or similar integration platforms.
- AP automation tools experience (Zone preferred); RF-SMART/warehouse management (preferred).
- Understanding of SOX and GxP requirements.
- Strong troubleshooting/analytical skills; excellent communication/documentation.
- NetSuite Administrator or SuiteFoundation certification preferred.
- Scripting (SuiteScript/JavaScript) or integration logic preferred.
- Background supporting validated systems in life sciences/regulated environment preferred.
Travel
- Up to 5% of the time.