Senior Specialist 2, Information Technology Business Analyst

Role Summary

The Senior Specialist 2, IT Business Analyst supports NetSuite ERP implementation during and post go-live. The role drives NetSuite functionality in alignment with business requirements, assists with User Acceptance Testing, and leads continuous improvement by managing enhancement requests and cross-functional alignment with Finance and other teams. It delivers results through business analysis, project management, and ERP systems implementation with a focus on NetSuite.

Responsibilities

• Serve as the main liaison between Finance, Supply Chain, Manufacturing, Quality and IT for NetSuite-related issues and enhancements, ensuring system capabilities align with business needs
• Monitor system performance and user adoption and proactively identify areas for optimization
• Gather, document, and analyze business requirements for future enhancements
• Facilitate prioritization and submission of enhancement requests through the Change Advisory Board (CAB)
• Track and manage enhancement lifecycle from intake to deployment
• Lead small to medium-sized NetSuite-related projects, including upgrades, integrations, and module rollouts
• Develop project plans, timelines, resource allocations, and coordinate with cross-functional teams to ensure timely delivery of project milestones
• Support all planned NetSuite releases, including sandbox testing, impact analysis, and communication of changes, collaborating with NetSuite admins and developers to validate release readiness
• Conduct training and create documentation for new features and processes

Qualifications

• Strong background in business analysis and project management (PMP or Agile certification a plus)
• Experience supporting multi-functional processes (P2P, R2R, O2C, D2B)
• Familiarity with NetSuite release cycles, SuiteFlow, SuiteScript, and integrations
• Experience in pharmaceutical or medical device industries is preferred
• Knowledge of GxP compliance, SOX compliance, GRC, and audit support in ERP environments is preferred
• Familiarity with Freshservice, Smartsheet, or similar tools for change and project tracking is preferred

Skills

• NetSuite ERP and related functional areas
• SuiteFlow, SuiteScript, and integrations
• Change management and project tracking tools (Freshservice, Smartsheet)
• Business analysis and project management
• Cross-functional collaboration and stakeholder management

Education

• Bachelor’s degree in Business, Information Systems, or related field of study, with at least 8 years of IT experience including at least 5 years in ERP and at least 2 years focused on NetSuite (an equivalent combination of experience and education may be considered)