Senior ServiceNow Architect
Johnson & Johnson
September 03, 2026
Remote friendly (New Brunswick, NJ)
United States
IT
Role Purpose
- Serve as the primary ServiceNow Platform Architect for a process domain (e.g., HSRD, Source2Pay, LSD). Own design, delivery, sustainability, and operational readiness of scalable, secure enterprise solutions.
Core Accountabilities
- Platform architecture & delivery: own end-to-end architecture/configuration decisions; translate business needs into scalable solutions aligned to enterprise standards; configuration-first with justified customizations; create architecture/design docs and acceptance criteria.
- Platform engineering & code quality: build server-side logic (Business Rules, Script Includes) with reuse/testability; maintain performant code and automated tests; enforce patterns that protect upgradeability and reduce technical debt.
- Security, access & governance: design/maintain ACLs, role/group strategy, least-privilege access; ensure audit readiness and separation of duties; partner with security/compliance.
- Upgrade readiness & sustainability: refactor/remove risky customizations; support upgrade planning/testing/remediation.
- Domain expertise & collaboration: SME support for backlog refinement, complex incidents, and architectural guidance; mentor developers/integrators.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture/design/implementation (enterprise, not delegated).
- Experience with Business Rules, Script Includes, and ACLs in governed environments.
- Practical knowledge in at least one process area (HSRD/Source2Pay/LSD).
- Strong technical judgment and communication of design tradeoffs.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major ServiceNow upgrades and remediating upgrade issues.
Benefits (as stated)
- Medical, dental, vision, life insurance; short-/long-term disability; retirement and 401(k); vacation, sick time, holiday pay, parental leave, and other time-off programs.
- Serve as the primary ServiceNow Platform Architect for a process domain (e.g., HSRD, Source2Pay, LSD). Own design, delivery, sustainability, and operational readiness of scalable, secure enterprise solutions.
Core Accountabilities
- Platform architecture & delivery: own end-to-end architecture/configuration decisions; translate business needs into scalable solutions aligned to enterprise standards; configuration-first with justified customizations; create architecture/design docs and acceptance criteria.
- Platform engineering & code quality: build server-side logic (Business Rules, Script Includes) with reuse/testability; maintain performant code and automated tests; enforce patterns that protect upgradeability and reduce technical debt.
- Security, access & governance: design/maintain ACLs, role/group strategy, least-privilege access; ensure audit readiness and separation of duties; partner with security/compliance.
- Upgrade readiness & sustainability: refactor/remove risky customizations; support upgrade planning/testing/remediation.
- Domain expertise & collaboration: SME support for backlog refinement, complex incidents, and architectural guidance; mentor developers/integrators.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture/design/implementation (enterprise, not delegated).
- Experience with Business Rules, Script Includes, and ACLs in governed environments.
- Practical knowledge in at least one process area (HSRD/Source2Pay/LSD).
- Strong technical judgment and communication of design tradeoffs.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major ServiceNow upgrades and remediating upgrade issues.
Benefits (as stated)
- Medical, dental, vision, life insurance; short-/long-term disability; retirement and 401(k); vacation, sick time, holiday pay, parental leave, and other time-off programs.