Senior ServiceNow Architect
Johnson & Johnson
June 26, 2026
Remote friendly (New Brunswick, NJ)
United States
IT
Role Purpose
- Serve as the primary ServiceNow Platform Architect for a designated process domain (e.g., HSRD, Source2Pay, LSD). Own design, delivery, sustainability, and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform.
Core Accountabilities
- Platform Architecture & Delivery: Own end-to-end platform architecture/configuration decisions; translate business needs into scalable solutions aligned to enterprise standards and long-term strategy; prefer configuration-first and justify customizations with cost/benefit and upgrade/supportability impact; produce diagrams/design docs/acceptance criteria; participate in design reviews and ceremonies.
- Platform Engineering & Code Quality: Implement server-side logic (Business Rules, Script Includes) with reuse/encapsulation/testability; author maintainable performant code and automated tests; enforce patterns that protect upgradeability and minimize technical debt.
- Security, Access & Governance: Design/maintain ACLs, role/group strategies, least-privilege models; consider performance/audit readiness/separation of duties; partner with security/compliance to meet regulatory/internal requirements.
- Upgrade Readiness & Sustainability: Refactor/remove custom logic conflicting with out-of-box and upgrade paths; participate in upgrade planning/testing/remediation.
- Domain Expertise & Collaboration: Serve as ServiceNow SME; support backlog refinement, complex incident resolution, architectural guidance; mentor developers/integrators.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture design/implementation (not delegated).
- Experience with Business Rules, Script Includes, and ACLs in governed environments.
- Strong knowledge in at least one ServiceNow process area (HSRD, Source2Pay, LSD, etc.).
- Strong technical judgment and communication.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major upgrades and remediating customization-related upgrade issues.
Interview Expectations
- Present 2–3 ServiceNow design examples including tradeoffs, security/ACL handling, and upgradeability.
- Expect scenario questions on configuration vs. customization, performance, and maintainability.
- Serve as the primary ServiceNow Platform Architect for a designated process domain (e.g., HSRD, Source2Pay, LSD). Own design, delivery, sustainability, and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform.
Core Accountabilities
- Platform Architecture & Delivery: Own end-to-end platform architecture/configuration decisions; translate business needs into scalable solutions aligned to enterprise standards and long-term strategy; prefer configuration-first and justify customizations with cost/benefit and upgrade/supportability impact; produce diagrams/design docs/acceptance criteria; participate in design reviews and ceremonies.
- Platform Engineering & Code Quality: Implement server-side logic (Business Rules, Script Includes) with reuse/encapsulation/testability; author maintainable performant code and automated tests; enforce patterns that protect upgradeability and minimize technical debt.
- Security, Access & Governance: Design/maintain ACLs, role/group strategies, least-privilege models; consider performance/audit readiness/separation of duties; partner with security/compliance to meet regulatory/internal requirements.
- Upgrade Readiness & Sustainability: Refactor/remove custom logic conflicting with out-of-box and upgrade paths; participate in upgrade planning/testing/remediation.
- Domain Expertise & Collaboration: Serve as ServiceNow SME; support backlog refinement, complex incident resolution, architectural guidance; mentor developers/integrators.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture design/implementation (not delegated).
- Experience with Business Rules, Script Includes, and ACLs in governed environments.
- Strong knowledge in at least one ServiceNow process area (HSRD, Source2Pay, LSD, etc.).
- Strong technical judgment and communication.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major upgrades and remediating customization-related upgrade issues.
Interview Expectations
- Present 2–3 ServiceNow design examples including tradeoffs, security/ACL handling, and upgradeability.
- Expect scenario questions on configuration vs. customization, performance, and maintainability.