Senior ServiceNow Architect
Johnson & Johnson
September 03, 2026
On-site
Raritan, NJ
IT
Role Purpose
- Serve as the primary ServiceNow Platform Architect for a designated process domain. Own design, delivery, sustainability, and operational readiness of scalable, secure enterprise ServiceNow solutions.
Core Accountabilities
- Own end-to-end platform architecture and configuration decisions for process domains.
- Translate business needs into scalable platform solutions aligned to enterprise standards and long-term strategy.
- Prefer configuration-first; justify customizations with cost/benefit, upgrade impact, and supportability analysis.
- Produce architecture diagrams/design docs/acceptance criteria; participate in design reviews and ceremonies.
- Implement server-side logic (Business Rules, Script Includes) with reuse, encapsulation, and testability.
- Author/maintain performant, maintainable code and automated tests; enforce patterns that protect upgradeability and minimize technical debt.
- Design/maintain ACLs, role/group strategies, and least-privilege access; consider performance, audit readiness, separation of duties.
- Work with security/compliance teams to meet regulatory and internal requirements.
- Refactor/remove custom logic conflicting with out-of-box/upgrade paths; support upgrade planning, testing, and remediation.
- Act as ServiceNow SME; support backlog refinement, complex incidents, and architectural guidance; mentor developers.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture design/implementation on enterprise platforms.
- Experience designing Business Rules, Script Includes, and ACLs in a governed environment.
- Practical knowledge of at least one ServiceNow process area (HSRD, Source2Pay, LSD).
- Documented technical judgment balancing performance, security, maintainability, and upgrade impact.
- Strong verbal/written communication; can explain design tradeoffs.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major ServiceNow upgrades and remediating customization-related upgrade issues.
Interview Expectations
- Present 2–3 concrete ServiceNow solution examples you designed (problem, architecture, tradeoffs, security/ACLs, upgradeability).
- Serve as the primary ServiceNow Platform Architect for a designated process domain. Own design, delivery, sustainability, and operational readiness of scalable, secure enterprise ServiceNow solutions.
Core Accountabilities
- Own end-to-end platform architecture and configuration decisions for process domains.
- Translate business needs into scalable platform solutions aligned to enterprise standards and long-term strategy.
- Prefer configuration-first; justify customizations with cost/benefit, upgrade impact, and supportability analysis.
- Produce architecture diagrams/design docs/acceptance criteria; participate in design reviews and ceremonies.
- Implement server-side logic (Business Rules, Script Includes) with reuse, encapsulation, and testability.
- Author/maintain performant, maintainable code and automated tests; enforce patterns that protect upgradeability and minimize technical debt.
- Design/maintain ACLs, role/group strategies, and least-privilege access; consider performance, audit readiness, separation of duties.
- Work with security/compliance teams to meet regulatory and internal requirements.
- Refactor/remove custom logic conflicting with out-of-box/upgrade paths; support upgrade planning, testing, and remediation.
- Act as ServiceNow SME; support backlog refinement, complex incidents, and architectural guidance; mentor developers.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture design/implementation on enterprise platforms.
- Experience designing Business Rules, Script Includes, and ACLs in a governed environment.
- Practical knowledge of at least one ServiceNow process area (HSRD, Source2Pay, LSD).
- Documented technical judgment balancing performance, security, maintainability, and upgrade impact.
- Strong verbal/written communication; can explain design tradeoffs.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major ServiceNow upgrades and remediating customization-related upgrade issues.
Interview Expectations
- Present 2–3 concrete ServiceNow solution examples you designed (problem, architecture, tradeoffs, security/ACLs, upgradeability).