Senior ServiceNow Architect
Johnson & Johnson
11 hours ago
Remote friendly (New Brunswick, NJ)
United States
IT
Senior ServiceNow Architect (Raritan, NJ)
Role Purpose
- Serve as the primary ServiceNow Platform Architect for a designated process domain (e.g., HSRD, Source2Pay, LSD).
- Own design, delivery, sustainability, and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform.
Core Accountabilities
- Platform Architecture & Delivery: Own end-to-end architecture/configuration decisions; translate business needs into scalable solutions aligned to enterprise standards and long-term strategy; use configuration-first; create architecture diagrams/design docs/acceptance criteria; participate in design reviews/sprint ceremonies.
- Platform Engineering & Code Quality: Implement server-side logic (Business Rules, Script Includes) emphasizing reuse/encapsulation/testability; author/maintain performant code and automated tests; enforce patterns that protect upgradeability and minimize technical debt.
- Security, Access & Governance: Design/maintain ACLs and least-privilege access models; consider performance/audit readiness/separation of duties; partner with security/compliance for regulatory/internal requirements.
- Upgrade Readiness & Sustainability: Refactor/remove custom logic that conflicts with out-of-box/upgrade paths; support upgrade planning/testing/remediation and mitigate risky customizations.
- Domain Expertise & Collaboration: Serve as SME; support backlog refinement, complex incidents, and architectural guidance; collaborate with domain leads/stakeholders (including GenAI initiatives); mentor/coaching.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture/design/implementation on large-scale enterprise platforms.
- Experience designing Business Rules, Script Includes, and ACLs in a governed environment.
- Practical knowledge of at least one ServiceNow process area (e.g., HSRD, Source2Pay, LSD).
- Demonstrated technical judgment balancing performance, security, maintainability, and upgrade impact.
- Excellent written/verbal communication; discuss real-world examples.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS-ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major ServiceNow upgrades and remediating customization-related upgrade issues.
Interview Expectations
- Present 2–3 designed ServiceNow solutions with problem, architecture, tradeoffs, security/ACLs, and upgradeability.
- Scenario-based questions on configuration vs. customization, performance, and maintainability.
Role Purpose
- Serve as the primary ServiceNow Platform Architect for a designated process domain (e.g., HSRD, Source2Pay, LSD).
- Own design, delivery, sustainability, and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform.
Core Accountabilities
- Platform Architecture & Delivery: Own end-to-end architecture/configuration decisions; translate business needs into scalable solutions aligned to enterprise standards and long-term strategy; use configuration-first; create architecture diagrams/design docs/acceptance criteria; participate in design reviews/sprint ceremonies.
- Platform Engineering & Code Quality: Implement server-side logic (Business Rules, Script Includes) emphasizing reuse/encapsulation/testability; author/maintain performant code and automated tests; enforce patterns that protect upgradeability and minimize technical debt.
- Security, Access & Governance: Design/maintain ACLs and least-privilege access models; consider performance/audit readiness/separation of duties; partner with security/compliance for regulatory/internal requirements.
- Upgrade Readiness & Sustainability: Refactor/remove custom logic that conflicts with out-of-box/upgrade paths; support upgrade planning/testing/remediation and mitigate risky customizations.
- Domain Expertise & Collaboration: Serve as SME; support backlog refinement, complex incidents, and architectural guidance; collaborate with domain leads/stakeholders (including GenAI initiatives); mentor/coaching.
Required Experience & Skills
- 7+ years hands-on ServiceNow platform architecture/design/implementation on large-scale enterprise platforms.
- Experience designing Business Rules, Script Includes, and ACLs in a governed environment.
- Practical knowledge of at least one ServiceNow process area (e.g., HSRD, Source2Pay, LSD).
- Demonstrated technical judgment balancing performance, security, maintainability, and upgrade impact.
- Excellent written/verbal communication; discuss real-world examples.
Strongly Preferred
- 2+ current ServiceNow certifications (CIS-ITSM/CMDB/ITOM, CAD, CSA).
- Experience planning/executing major ServiceNow upgrades and remediating customization-related upgrade issues.
Interview Expectations
- Present 2–3 designed ServiceNow solutions with problem, architecture, tradeoffs, security/ACLs, and upgradeability.
- Scenario-based questions on configuration vs. customization, performance, and maintainability.