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Senior Program Delivery Manager (Req#1355)

ePlus inc.
September 05, 2026
Full-time
Remote friendly (Rochester, New York Metropolitan Area)
Worldwide
IT
Role: Senior Program Delivery Manager overseeing strategic technology programs, ensuring on-time, within-budget delivery while managing client relationships and operational teams. Responsibilities: lead project management using Agile, Waterfall, and hybrid methodologies; coordinate cross-functional teams including architects, engineers, and vendor partners; support strategic initiatives, governance, and KPI/SLA adherence; manage escalations, customer satisfaction, and business development efforts. Qualifications: 7+ years in IT consulting, enterprise delivery, or professional services with client-facing experience; strong communication and stakeholder management skills; certifications like PMP, PMI-ACP, or ITIL preferred. HighValue: focus on enterprise IT transformations involving infrastructure, cloud, security, AI, or digital initiatives; experience with managed services and large-scale deployments; ability to manage high-pressure situations and motivate technical teams. WorkSetup: hybrid-remote in designated Northeastern US regions (King of Prussia, Manchester, New York, Rochester), with no specific travel requirement specified.