Senior Ordering Manager

Senior Ordering Manager

Location: Portland, OR

About Tilray Brands, Inc.

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is a leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

Role Summary

The Senior Ordering Manager leads a team of Order Analysts to ensure customer (distributor) orders are placed and processed accurately and efficiently. This role is responsible for overseeing daily ordering workflows, guiding and developing the team, and maintaining effective communication across the organization. The Senior Ordering Manager promotes collaboration, accountability, and ongoing improvement to enhance Tilray’s national supply chain operations and support its diverse customer network.

Key Responsibilities

• Lead, support, train, and develop a team of Order Analysts.
• Establish foundational workflows to ensure streamlined team operations.
• Communicate proactively with customers regarding order status, projected inventory, ordering cadences, delivery schedules, and any changes or delays.
• Maintain distributor inventory at target levels by regularly collaborating with distributors during the order review process and providing feedback on orders.
• Implement KPIs to assess ordering efficiency, process enhancements, and distributor inventory. Regularly report KPIs to senior leadership.
• Create and manage SOPs and workflows to optimize order management processes and ensure compliance with internal & regulatory requirements.
• Collaborate with internal teams such as sales, warehouse, A/R, and logistics to resolve order discrepancies and expedite urgent requests.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (or equivalent experience).
• 5+ years of experience in order management, sales operations, or a similar analytical role, preferably in the beverage, food, or consumer goods industry.
• Proven experience in leading and managing a team.
• Strong analytical skills and the ability to organize and analyze data thoroughly.
• Strong customer communication skills, with a focus on building relationships, addressing needs, and providing timely order updates.
• Demonstrated experience presenting complex information to senior leadership, customers, and sales teams.
• Strong proficiency in Microsoft Office Suite, with particular emphasis on Excel for data analysis and reporting and Power BI for data visualization.
• Experience with ERP and order management software is preferred.

Accommodations

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.

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