Senior Order Management Specialist
Amneal Pharmaceuticals
14 hours ago
Remote friendly (Glasgow, KY)
United States
Operations
Senior Order Management Specialist
Responsibilities:
- Oversee government customer relationships as the primary point of contact for inquiries and requests; provide technical guidance and strategic insight; deliver timely, accurate product/service/contract/compliance information.
- Manage and optimize order processing through the online ordering portal; ensure accuracy, efficiency, and alignment with operational and regulatory standards.
- Drive strategies to enhance ordering processes and improve customer experience; generate and analyze reports on order activity, product usage, and performance metrics.
- Collaborate with internal government stakeholders on state bids, customer onboarding, and contractual requirements to ensure accuracy and full compliance.
- Analyze and interpret contractual language to ensure compliance by Amneal and evaluate customer commitment compliance.
- Lead end-to-end support operations: ensure portal navigation, oversee issue resolution (access/order processing), monitor order status, track shipments, and proactively communicate updates.
- Coordinate communication between the business, internal government team, and government customers; collaborate across internal departments to fulfill orders; address concerns, mitigate risks, and escalate complex matters as needed.
Qualifications:
- Education: High School or GED (Required). Bachelor’s degree in Business Administration/Finance/Accounting/Public Administration or related field (Preferred).
- Experience: 2+ years in Customer Service (Required); 2+ years in E-Commerce or portal experience (Required).
- Specialized Knowledge/Skills: Proficient with Microsoft Office Suites.
Responsibilities:
- Oversee government customer relationships as the primary point of contact for inquiries and requests; provide technical guidance and strategic insight; deliver timely, accurate product/service/contract/compliance information.
- Manage and optimize order processing through the online ordering portal; ensure accuracy, efficiency, and alignment with operational and regulatory standards.
- Drive strategies to enhance ordering processes and improve customer experience; generate and analyze reports on order activity, product usage, and performance metrics.
- Collaborate with internal government stakeholders on state bids, customer onboarding, and contractual requirements to ensure accuracy and full compliance.
- Analyze and interpret contractual language to ensure compliance by Amneal and evaluate customer commitment compliance.
- Lead end-to-end support operations: ensure portal navigation, oversee issue resolution (access/order processing), monitor order status, track shipments, and proactively communicate updates.
- Coordinate communication between the business, internal government team, and government customers; collaborate across internal departments to fulfill orders; address concerns, mitigate risks, and escalate complex matters as needed.
Qualifications:
- Education: High School or GED (Required). Bachelor’s degree in Business Administration/Finance/Accounting/Public Administration or related field (Preferred).
- Experience: 2+ years in Customer Service (Required); 2+ years in E-Commerce or portal experience (Required).
- Specialized Knowledge/Skills: Proficient with Microsoft Office Suites.