Senior Omni-Channel Specialist

Do you have expertise in, and passion for providing medical and scientific support? Would you like to apply your expertise to impact the lives of patients in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you! ABOUT ASTRAZENECA AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We are on a journey to bring life-saving medicines to patients. Our role in contributing to decreasing mortality rates globally is clear – shaping the future by spotting a scientifically-led commercial opportunity and acting now to operationalise and scale it. What you’ll do Business Platform and Reporting Design and create new data models, dashboards, and advanced analytics features Maintaining and supporting existing Power BI dashboards and reports, handling routine updates, fixing minor issues, and ensuring data is accurate and up-to-date for business users. Manage 3rd parties’ data sources to provide regular business dashboards for commercial teams Participate in projects to improve or expand reporting capabilities and execute UAT activities CRM Support Optimizing sales force effectiveness to boost execution quality and immediate impact Driving customer excellence through integrated CRM, customer-centric strategies, and tailored account management to maximize stakeholder engagement. CRM operation - Account type define & update, CRM report enhancement, Design & generation and incorporate CRM report with other sales team related report Digital Marketing support Manage digital vendor to support Marketing Team on campaign coordination and content production. Manage PAP/PSP‑related content across online channels and oversee vendor operations to support program enrollment, triage, and patient follow‑up integrated with digital journeys Ensure cross‑channel integration and data‑driven reporting to track reach, engagement quality, conversion, media efficiency, and ROI Essential for the role Education & Experience Bachelor’s degree in Marketing, Business, IT, or related field 3–5 years of experience in digital or multichannel marketing Experience with CRM and marketing automation platforms e.g., Salesforce Key Skills Strong understanding of omnichannel marketing (email, social, web, mobile) Data-driven mindset with experience in campaign analysis and optimization Familiarity with analytics and technical tools (e.g., Google Analytics, HTML) Knowledge of Integrated System Environment, Application Support, OS, Database Server and IT Infrastructure Core Competencies Customer-centric thinking and personalization strategies Strong project management and stakeholder coordination skills Excellent communication and problem-solving abilities Desirable for the role Experience in Data Visualization tools (e.g. PowerBI, Tableau) is preferred Proficiency in programming (e.g. SQL, R, Python) is an advantage Experience in healthcare industry is an advantage Why AstraZeneca? At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare. So, what’s next? Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you. Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours. Where can I find out more? Our Social Media, Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram Date Posted 08-Apr-2026 Closing Date 07-Apr-2026 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.