Senior Manager, User Experience (UX) Lead

Role Summary

A Senior Manager of User Experience [UX] Lead embedded within Pfizer's Forward Impact Teams (FIT pods) to deliver rapid design outcomes by leveraging AI-assisted insights and fast MVPs. The role combines hands-on design leadership with system thinking to maintain design standards, ensure accessibility, and accelerate delivery across the enterprise. The position emphasizes working at speed, collaboration with CX leads and stakeholders, and shaping patient and provider experiences through accessible, effective designs delivered in days rather than weeks.

Responsibilities

• Execute end-to-end design process for assigned pods under Director guidance
• Deliver medium to high-fidelity prototypes within days for critical decisions
• Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
• Lead MVP design quality through detailed specifications and asset creation for ready-to-scale digital products
• Coordinate with Digital Creation Centers on design handoffs and scaling requirements
• Flex across pods based on demand, providing surge support during peak periods
• Create responsive designs optimized for multiple platforms and devices
• Build interactive prototypes for user testing and stakeholder reviews

Qualifications

• Bachelor's degree in Design or related field
• 6+ years of progressive design experience with focus on digital products
• Expert proficiency in Figma including components, variants, and auto-layout
• Strong portfolio demonstrating system design thinking
• Experience with accessibility standards and inclusive design
• Proven ability to deliver under tight deadlines
• Experience mentoring and enabling non-designers
• Strong presentation and communication skills
• Demonstrated "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
• Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture
• Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
• Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes
• Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly

Skills

• Design leadership and collaboration with cross-functional teams
• AI-assisted design methods and rapid prototyping
• Design systems development and maintenance
• User-centered design, accessibility, and inclusive design practices
• Data interpretation and translating insights into product decisions

Education

• Bachelor's degree in Design or related field

Additional Requirements

• Travel: Occasional travel may be required for workshops, team meetings, or stakeholder engagement
• Work arrangement: Hybrid location with onsite presence as needed; flexibility to work across global time zones