Senior Manager, User Experience (UX) Lead

Role Summary

Senior Manager of User Experience embedded within Forward Impact Teams (FIT pods) to deliver rapid, AI-assisted design outcomes. You will lead hands-on design, establish a clear design vision and systems, and ensure prototypes are built, tested, and refined quickly to accelerate decision-making and scale across the enterprise.

Responsibilities

• Execute end-to-end design process for assigned pods under Director guidance
• Deliver medium to high-fidelity prototypes within days for critical decisions
• Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
• Lead MVP design quality through detailed specifications and asset creation for ready-to-scale digital products
• Coordinate with Digital Creation Centers on design handoffs and scaling requirements
• Flex across pods based on demand, providing surge support during peak periods
• Create responsive designs optimized for multiple platforms and devices
• Build interactive prototypes for user testing and stakeholder reviews
• Maintain and expand design system components ensuring consistency and reusability
• Create comprehensive design documentation including specifications and guidelines
• Support design tool adoption and configuration across pods
• Track design metrics including velocity, quality, and adoption rates
• Coordinate design reviews ensuring feedback is actionable and timely
• Manage design asset libraries and version control
• Build templates and starter kits accelerating design delivery
• Ensure design files are organized for efficient collaboration
• Train CX Leads on rapid prototyping techniques and tools
• Create design templates and components for self-service use
• Support Communities of Practice with design expertise and best practices
• Mentor junior designers and provide growth opportunities
• Document design patterns and successful approaches
• Lead design workshops and training sessions
• Build design evaluation criteria and review processes
• Enable non-designers to create basic prototypes independently
• Demonstrate breadth of diverse leadership experiences, including influencing peers, coaching others, and guiding teams to deliver meaningful business outcomes

Qualifications

• Required: Bachelor's degree in Design or related field
• Required: 6+ years of progressive design experience with focus on digital products
• Required: Expert proficiency in Figma including components, variants, and auto-layout
• Required: Strong portfolio demonstrating system design thinking
• Required: Experience with accessibility standards and inclusive design
• Required: Proven ability to deliver under tight deadlines
• Required: Experience mentoring and enabling non-designers
• Required: Strong presentation and communication skills
• Required: Demonstrated AI-first mindset with willingness to challenge traditional design paradigms and adopt augmented workflows to accelerate delivery
• Required: Thrive in a fast-paced, dynamic environment with a collaborative, high-performing team culture
• Required: Strong analytical skills to interpret data and translate insights into actionable product decisions
• Required: Excellent communication and storytelling skills to align diverse stakeholders around design goals
• Required: Ability to lead without authority through ambiguity and deliver high-impact solutions quickly
• Preferred: Experience in pharmaceutical or healthcare design
• Preferred: Background with design systems at scale
• Preferred: Knowledge of front-end development principles
• Preferred: Experience with AI-augmented design tools
• Preferred: Service design or journey mapping expertise
• Preferred: Certification in accessibility or inclusive design
• Preferred: Previous experience in lean/agile environments

Education

• Bachelor's degree in Design or related field (required)

Skills

• Design thinking and system design
• Figma proficiency (components, variants, auto-layout)
• Prototyping and rapid iteration
• Accessibility and inclusive design
• Data-driven decision making and analytics
• Stakeholder communication and storytelling
• Mentoring and leadership without authority

Additional Requirements

• Physical/Mental: Strong digital literacy and an AI-first mindset; ability to solve complex design challenges at scale
• Organizational: Ability to manage multiple complex programs and projects simultaneously
• Travel: Occasional travel may be required for workshops, team meetings, or stakeholder engagement