Senior Manager, Strategic Customer Engagement, Rare Disease & Cardiometabolic Business Unit (CBU)

Role Summary

The Senior Manager, Strategic Customer Engagement, Rare Disease & Cardiometabolic CBU reports to the Executive Director, Strategic Customer Engagement, Rare Disease & Cardiometabolic CBU. This integral role functions in a cross-portfolio capacity and delivers across three primary pillars: provide technical and operational support to cross-portfolio field teams ensuring operational effectiveness and efficiency; monitor field team performance through data-driven tactics to understand pull-through and alignment with brand strategies; and act as the Chief of Staff to the Executive Director, Strategic Customer Engagement, assisting in the development of strategic plans, leadership support, and partner management.

Responsibilities

• Technical & Operational Support
• Act as the communication liaison between the home office, field teams, and internal cross-functional partners involved in field team support (e.g., commercial IT, commercial training, insights & analytics)
• Support territory planning, call execution optimization, and overall resource allocation, to enhance field team performance
• Ensure the implementation and optimization of standardized operational processes, tools, and systems to enhance field force effectiveness
• Act as technical support to field sales teams by triaging and resolving issues related to databases (e.g., master spreadsheet tools, lead characterization tools, Veeva CRM, Navigator, etc.)
• Partner with Commercial Training to support initiatives aimed at improving field force capabilities and adaptability to market changes including Plan of Action (POA)/Train the Trainer meetings, and overall career development
• Work with Finance to ensure field force budgets are properly aligned with field initiatives and reports generated to monitor adherence to budgets
• Performance Tracking & Brand Strategy Alignment
• Partner with the CBU and cross-functional teams to support brand strategy alignment and pull through
• Leverage data to design and implement tactical plans and strategies to enhance the efficiency and output of cross-portfolio field sales teams
• Support cross-functional communication and alignment with Marketing, Access and Reimbursement, Training, Trade, and Field Medical
• Monitor key performance indicators such as sales growth, product uptake rates, and product adherence / persistence
• Collaborate with Senior Leadership to establish and monitor agreed metrics for the Rare Disease & Cardiometabolic CBU field teams and ensure regular review of execution plans
• Leverage advanced analytics and reporting tools to provide actionable insights and identify areas for improvement in field team performance, developing actionable plans to address gaps in execution and alignment
• Chief of Staff
• Act as a key advisor to the Executive Director, providing data-driven insights and recommendations to support strategic decision-making
• Supporting the Executive Director in managing relationships with strategic customers, including preparing for senior management meetings and follow-ups
• Manage the overall strategic and operations calendar, organize and support content for staff meetings and business reviews
• Prepare briefing materials, reports, and presentations for internal and external engagements
• Drive internal change management initiatives to adapt to evolving market dynamics and organizational priorities

Skills

• Bachelor’s Degree minimum, MBA preferred
• 7+ years of progressive pharmaceutical industry experience with a strong preference for field sales and / or home office experience
• Rare Disease product experience preferred
• Consulting background preferred
• Product launch experience preferred
• Travel as required; 10 - 15%
• High proficiency in the use of PowerPoint and Excel to build analyses and presentations (e.g. business reviews, account plan reviews, etc.).
• Background and experience in using CRM platforms and data (e.g. Veeva).
• Outstanding interpersonal, presentation, influencing and negotiation skills.
• Highly developed consultative skills that enable strong ways of working across a broad cross-functional team to find solutions to Customer and Business needs.
• Proven track record of strong performance including meeting or exceeding goals.
• Proactively and independently prioritize and advance requests and business needs.
• Ability to facilitate cross-functional collaboration (e.g. Finance, Marketing, Sales Analytics, HR, Compliance, Legal, etc.).
• Confidence and ability to communicate, cross-functionally, with senior executives in support of key initiatives.
• Excellent written and oral communication skills.
• Excellent analytical and strategic outlook to monitor key performance indicators and evaluate strategic implications