Senior Manager, Safety Support Lead

Role Summary

The Senior Manager, Safety Support Lead is responsible for end-to-end service delivery management of a defined application portfolio, ensuring performance, availability, quality, and financial stewardship. This role combines technical service ownership with people leadership, managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base. It will drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency, and collaborate with infrastructure, platform, and business stakeholders to maintain a stable, future-ready application portfolio.

Responsibilities

• Lead and develop team of ASDMs: Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth within the Enterprise Architecture and Support organization.
• Ensure application reliability and performance: Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units, ensuring high availability and performance to meet critical business objectives.
• Seek opportunities for automation: Promote the identification, design, and implementation of automation solutions including traditional, self-service, and GenAI capabilities to enhance operational efficiency and service quality.
• Manage financial stewardship: Oversee budgeting, forecasting, and financial management activities to ensure responsible allocation of resources and achievement of financial targets.
• Partner for lifecycle management: Collaborate with creation center teams and business stakeholders to recommend end of life upgrades and retirements.
• Support compliance and audits: Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes.

Qualifications

• Required: Bachelor's degree in Information Management, Computer Science, Engineering, or Technology Management or a related field
• Required: Minimum 7+ years of progressive experience in information technology, including roles such as architect, business analyst, software developer, systems administrator, database administrator, systems engineer, support specialist, technology team lead, or manager
• Required: Experience and demonstrated competencies in working with teams in a matrixed organization, building strong relationships and driving successful cross-functional outcomes
• Preferred: Experience managing systems supporting pharmaceutical operations or other highly regulated environments
• Preferred: Experience across multiple R&D domains including Research, Clinical, Safety, Regulatory, and Medical
• Preferred: Expertise in automation and AI-driven solutions
• Preferred: Experience leading global or multi-site teams

Education

• Bachelor's degree in Information Management, Computer Science, Engineering, or Technology Management or a related field

Additional Requirements

• Travel may be required as part of this role. Expectations around travel will vary but candidates must be capable of travel.
• Pfizer Digital & Technology is a 7x24x365 endeavor. This role may require physical or virtual participation on weekends, holidays, or after normal business hours.