Senior Manager, Patient Services Vendors (Hub Aff, e-Services)
Pfizer
8 days ago
Remote friendly (Pennsylvania, United States)
United States
Operations
Responsibilities:
- Oversee governance and operations for enterprise-wide Patient Services vendor programs (e.g., data operations/quality, vendor performance, program design norms).
- Facilitate relationships with third-party vendors, ensuring quality, compliance, and productivity standards.
- Lead data acquisition and integration strategy with Digital & Analytics (delivery, ingestion, cleansing, transformation).
- Provide critical inputs to senior leadership on vendor selection and the vendor RFP process.
- Build a continuous improvement infrastructure for near real-time program enhancements and shared learnings across PPS.
- Execute program design standards to scale patient services across Pfizer’s portfolio.
- Recommend effective organizational/operating models in a complex matrix environment.
- Flag risks and implement process improvement via new processes, tools, and capabilities.
Qualifications:
- Bachelor’s degree; advanced degree (MBA/MPH, etc.) preferred.
- 6+ years’ experience in Biopharma Patient Services Strategy/Operations/Program Management (preferred) or Biopharma Strategy/Management Consulting (required).
- Proven success in fast-paced settings.
- Deep experience in patient services vendor management, including establishing/monitoring/evolving SLAs.
- Strong project management, organizational, and cross-functional collaboration skills.
- Exceptional written/verbal communication; experience presenting to senior leaders.
- Ability to take direction from senior colleagues and drive impact.
- Commitment to receiving development and coaching.
Application / Other Details:
- Last date to apply: June 12th, 2026.
- Travel as needed; hybrid (onsite 2–3 days/week).
- Not eligible for relocation package.
- Oversee governance and operations for enterprise-wide Patient Services vendor programs (e.g., data operations/quality, vendor performance, program design norms).
- Facilitate relationships with third-party vendors, ensuring quality, compliance, and productivity standards.
- Lead data acquisition and integration strategy with Digital & Analytics (delivery, ingestion, cleansing, transformation).
- Provide critical inputs to senior leadership on vendor selection and the vendor RFP process.
- Build a continuous improvement infrastructure for near real-time program enhancements and shared learnings across PPS.
- Execute program design standards to scale patient services across Pfizer’s portfolio.
- Recommend effective organizational/operating models in a complex matrix environment.
- Flag risks and implement process improvement via new processes, tools, and capabilities.
Qualifications:
- Bachelor’s degree; advanced degree (MBA/MPH, etc.) preferred.
- 6+ years’ experience in Biopharma Patient Services Strategy/Operations/Program Management (preferred) or Biopharma Strategy/Management Consulting (required).
- Proven success in fast-paced settings.
- Deep experience in patient services vendor management, including establishing/monitoring/evolving SLAs.
- Strong project management, organizational, and cross-functional collaboration skills.
- Exceptional written/verbal communication; experience presenting to senior leaders.
- Ability to take direction from senior colleagues and drive impact.
- Commitment to receiving development and coaching.
Application / Other Details:
- Last date to apply: June 12th, 2026.
- Travel as needed; hybrid (onsite 2–3 days/week).
- Not eligible for relocation package.