Senior Manager, Patient Engagement Liaison - West
Genmab
7 hours ago
Remote friendly (Dallas, TX)
United States
Patient Advocacy
Senior Manager, Patient Engagement Liaison (West Territory)
Responsibilities
- Assess and tailor support based on individual patient needs (disease state, demographics, treatment stage)
- Communicate effectively with patients and care partners throughout the treatment journey
- Coordinate across stakeholders, including care partners/clinical practice staff and internal teams (Patient Access Specialists, Field Reimbursement Managers)
- Track and document patient journeys in CRM systems (needs, sites of care, dosing schedules)
- Conduct timely follow-ups
- Develop and maintain deep knowledge of Genmab products and associated disease states
- Educate patients and care partners with accurate, up-to-date clinical information
- Complete and maintain required Adverse Event and Pharmacovigilance training
Requirements
- BSN required; Master’s degree (Science, Business, or Public Health) preferred
- 6+ years of clinical oncology experience
- Nurse navigation and/or OCN certification preferred
- Preferred: pharmaceutical/patient support program experience (CRM systems & virtual telephony, motivational interviewing, patient/nurse support delivery)
Skills & Competencies
- Strong communication, interpersonal, and listening skills
- Ability to explain complex clinical information clearly and empathetically
- Critical thinking/problem-solving; leadership/influence across stakeholders
- High organization and time management; compassion and emotional intelligence
Additional Requirements
- Travel up to 40% (overnight); ability to work remote and office-based
Benefits (within first year for regular full-time U.S. employees)
- 401(k) 100% match on first 6%; health (2 medical options incl. HDHP/HSA), dental, vision
- Voluntary: critical illness, accident, hospital indemnity
- Paid time off; 12 weeks discretionary paid parental leave
- Backup care, family support, financial wellness tools, emotional well-being support
- Commuter benefits, tuition reimbursement, Lifestyle Spending Account
Responsibilities
- Assess and tailor support based on individual patient needs (disease state, demographics, treatment stage)
- Communicate effectively with patients and care partners throughout the treatment journey
- Coordinate across stakeholders, including care partners/clinical practice staff and internal teams (Patient Access Specialists, Field Reimbursement Managers)
- Track and document patient journeys in CRM systems (needs, sites of care, dosing schedules)
- Conduct timely follow-ups
- Develop and maintain deep knowledge of Genmab products and associated disease states
- Educate patients and care partners with accurate, up-to-date clinical information
- Complete and maintain required Adverse Event and Pharmacovigilance training
Requirements
- BSN required; Master’s degree (Science, Business, or Public Health) preferred
- 6+ years of clinical oncology experience
- Nurse navigation and/or OCN certification preferred
- Preferred: pharmaceutical/patient support program experience (CRM systems & virtual telephony, motivational interviewing, patient/nurse support delivery)
Skills & Competencies
- Strong communication, interpersonal, and listening skills
- Ability to explain complex clinical information clearly and empathetically
- Critical thinking/problem-solving; leadership/influence across stakeholders
- High organization and time management; compassion and emotional intelligence
Additional Requirements
- Travel up to 40% (overnight); ability to work remote and office-based
Benefits (within first year for regular full-time U.S. employees)
- 401(k) 100% match on first 6%; health (2 medical options incl. HDHP/HSA), dental, vision
- Voluntary: critical illness, accident, hospital indemnity
- Paid time off; 12 weeks discretionary paid parental leave
- Backup care, family support, financial wellness tools, emotional well-being support
- Commuter benefits, tuition reimbursement, Lifestyle Spending Account