Senior Manager, Patient Access - Endocrinology (Rare Disease)

Role Summary

The Senior Manager, Patient Access is responsible for managing the operational plans for all patient services tactics to support the Xeris product portfolio. This leadership role is responsible for assigned Xeris patient support responsibilities inclusive of reimbursement, financial, patient assistance, patient advocacy management and adherence support. The incumbent will manage daily operations of a team of field-based Patient Access Managers across geographically aligned regions.

Responsibilities

• Manage patient services programs for Xeris products.
• Collaborate cross functionally to ensure successful implementation and long-term success of Patient Services‚Äô strategy and operations by understanding patient journey and best in class services required for excellence across reimbursement, financial support, patient advocacy and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Proactively cultivate collaborative and productive relationships with a wide range of teams, including Marketing, Sales, Market Access, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
• Drive project management and execution for cross-functional Patient Services Projects.
• Act as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between Patient Services, Brands, Training, IT, Commercial Operations, and other business partners and departments related to Patient Services‚Äô operational activities.
• Develop Patient Services CRM expertise; coordinate with IT and train internal and external end users.
• Serve as the Patient Services Lead in working with IT on the development of patient services systems, system upgrades, and reporting platform.
• Collaborate with Operations to monitor operational metrics and routinely monitor to identify changes in patterns.
• Coordinate with all applicable stakeholders, implement improvements and share best practices within patient services and across business units.
• Oversight and management of team performance to meet defined objectives. Provide strong people management to attract, coach and retain team of impactful and engaged Patient Access Managers.
• Create an environment of continuous learning where team members feel challenged and engaged.
• Foster team effectiveness within matrix team by sharing knowledge, experience, and information.
• Establish and/or further develop and continuously strengthen advocacy relationships with national and community organizations through compliant and thoughtful engagement in alignment with company business priorities and objectives.
• Identify opportunities for patients and patient advocates to participate in development of educational materials, review clinical study protocols and other documents and programs (e.g., informed consent, patient, and product services, etc.)
• Establish and help operationalize best practices for communicating with patients who reach out to Xeris proactively via phone, email, etc. in collaboration with personnel responsible for medical information.
• Communicate key learnings from the patient community to inform cross-functional (i.e. medical, clinical, and commercial) team strategies.

Qualifications

• Bachelor‚Äôs Degree in business administration, management, marketing, or equivalent experience preferred.
• A minimum of 7 years of experience in the pharmaceutical/healthcare environment, in roles involving patient advocacy, reimbursement, and marketing/sales, including previous patient access management experience.
• Ability to exhibit agility in an evolving environment.
• Decision support experience.
• Demonstrated knowledge of and ability to comply with HIPAA guidelines.
• Strong track record of driving results in a complex internal and external environment.
• A valid, US state-issued driver‚Äôs license is required as occasional driving to client locations is a core requirement of this position.
• Competencies: Project Management, Relationship Management, Collaborative Team Leadership, Change Agility, Authentic Leadership, Talent Developer, Attention to Details, Presentation skills, Written and Verbal Communication skills.
• Working Conditions: Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. This is a remote position and requires travel up to 25%.