The Senior Manager of Engineering, Salesforce Service Cloud will set the strategy, oversee implementation, and provide leadership for the Salesforce Health Cloud & Lifesciences Cloud Technical Product Team. They will work with the US Patient Access & Reimbursement business team to deliver technology solutions aligned with Amgen's strategies for customer support services. This role involves driving the transformation to a product-led framework, bridging the Salesforce platform and IT implementation teams to meet business needs.