Senior Manager, Medical Content Product Owner - MedComms Vault

Role Summary

We are seeking a Medical Content IT Product Owner to support the Veeva Vault MedComms platform. The Product Owner will be self-motivated and passionate about medical content evolution, driving efficiencies, compliance, and automation. This role will ensure effective implementation, integration, governance, and performance of Veeva Vault MedComms. The Product Owner will partner with cross-functional teams, including Medical, Commercial, and IT, to drive efficiency and innovation within the platform to support medical communications and content management needs.

Responsibilities

• Own and articulate the product vision, strategy, and multi-release roadmap for Veeva Vault MedComms and adjacent Medical content capabilities, to enable efficiencies in Medical content lifecycle.
• Champion education and visibility across the Medical Content domain, enabling collaborative alignment that shapes the roadmap and drives higher customer engagement and satisfaction.
• Deliver innovative solutions, leveraging AI and automation, to increase speed of content delivery, in a compliant manner.
• Pilot and scale proven prototypes and use cases.
• Lead product discovery with Medical/MI stakeholders and field users; translate insights into epics, user stories, and acceptance criteria.
• Partner with Commercial content teams to make space for cross-domain solutions that have high benefit impact for both Commercial and Medical content.
• Apply Agile ways of working to rapidly prototype solution ideas to validate applicability and feasibility.
• Prioritize and groom the backlog to balance regulatory compliance, business value, risk, and technical feasibility; run effective PI/iteration planning in partnership with Delivery.
• Define product OKRs and KPIs (e.g., content cycle time, global-to-local reuse, adoption, search efficacy, field-medical engagement) and manage to outcomes.
• Ensure validated delivery (CSV/SDLC) author change controls, oversee test evidence, and lead release governance for triannual Vault updates and interim changes.
• Coordinate incident, problem, and demand management; drive RCA and preventive actions with vendors (e.g., Veeva) and internal teams.
• Partner with Solution Architecture on reference designs and integrations (e.g., Veeva CRM, Medical Information portals such as PhactMI/MIO, analytics/visualization, taxonomy services).
• Steward content data model and metadata/taxonomy standards (scientific statements, references) to enable global consistency and reuse.
• Champion change management and enablement (communications, training, release notes), accelerating adoption and continuous improvement.
• Manage vendor relationships, SOWs/licensing inputs, and contribute to budgeting/forecasting for product areas.
• Understand content componentization and development of capabilities that set up foundational content to enable AI and automation in.

Qualifications

• Required: 7+ years in product management or platform ownership in life sciences, with deep experience in content management for Medical Affairs/Medical Information.
• Required: Hands-on experience with Veeva Vault (preferably MedComms), including workflows, lifecycles, roles/permissions, metadata, and content governance.
• Required: Proven ability to define product strategy, build outcome-oriented roadmaps, and manage prioritized backlogs (epics, stories, acceptance criteria).
• Required: Experience integrating AI capabilities (enhance content authoring, search, tagging, or workflow automation) into content management platforms or medical information systems.
• Required: Capable of working cooperatively across boundaries and within a matrix to achieve results.
• Required: Ability to deliver complex, highly integrated systems to one or multiple geographies and business units.
• Required: Demonstrates strong presentation and influencing skills with key partners across functions/regions.
• Preferred: Commercialization (Commercial + Medical) domain & digital capability solutions experience.
• Preferred: 8+ years experience in Product management and/or technical product evolution.
• Preferred: Understanding of content management and ability to define processes that span the content lifecycle.
• Preferred: Excellent collaboration and communication skills, with the ability to build strong partnerships.
• Preferred: Proactive, self-accountable, and takes initiative in identifying opportunities and forming projects to achieve those goals.
• Preferred: Ability to clearly articulate and translate technical elements in business terms, and vice versa.
• Preferred: Demonstrated ability to communicate, influence and partner with senior leaders.
• Preferred: Ability to lead the analysis of complex business needs and translate them into deployable technology solutions by developing/owning/managing the solution architecture & design of the same.
• Preferred: Ability to scan technical landscape for cutting-edge technology solutions and be able to recommend the best solution for the digital capability area including pros/cons, technical, functional, organizational fit, and facilitating risk assessments.
• Preferred: Strong stakeholder leadership across Medical Affairs, Medical Information, Field Medical, Compliance/QA, Architecture, and Engineering; excellent communication skills.
• Preferred: Data-driven mindset with experience instrumenting and reporting product KPIs and using insights to guide iteration.
• Preferred: Working knowledge of Veeva Vault and Veeva platforms. Hands-on configuration experience with Veeva systems and content authoring tools.