Senior Manager, Medical Affairs Technology (Medical Review Platforms, Veeva/MedDocs)

Role Summary

Senior Manager, Medical Affairs Technology responsible for delivering and maintaining technologies and platforms that support Medical Affairs customer relationship management and performance measurement. Partners with Medical Affairs leadership and IT to implement enterprise technology solutions, with focus on Material Review platforms (Veeva MedInquiry, VeevaVault, MedDocs). Site-based role based in Foster City, CA with consideration for Raleigh facility; remote work not offered.

Responsibilities

• Lead the implementation and ongoing maintenance of specific technologies and platforms that enable business process and decision making.
• Establishes and maintains the roadmap for assigned technologies by leading internal idea generation, external benchmarking, and technical evaluation with support from the Executive Director of Medical Affairs Technology.
• Collaborate with Medical Affairs, Medical Excellence, Medical Governance, and other Medical Affairs Technology leads to generate meaningful business requirements and design technical solutions that meet those requirements.
• Support technology tool maturity by refining processes, delivery templates, and tools with key regional stakeholders based on business needs.
• Provide project level leadership by managing scope, timelines, communication, testing, and risks associated with the assigned portfolio.
• Lead technology implementations with aggressive timelines, broad scope, and high impact while reporting on project status and budget to the Executive Director of Medical Affairs Technology.
• Be the primary source of education and inspiration about leveraging technology solutions by being the expert in assigned platforms and identifying new ways to accelerate Medical Affairs outcomes.
• Balance platform needs (performance, scalability, cost, data integrity) with business requests (new functionality, speed to market, integrations) during roadmap planning and solution design.
• Establish and maintain cross-functional communication channels, work practices, and processes with internal stakeholders to accomplish business outcomes.
• Advise and/or participate in cross-functional governance, standards, and SOPs for global MA technology tools and capabilities.
• Balance long-term vision with short-term delivery while investing/building/sustaining to deliver business outcomes.

Qualifications

• Required: BS/BA degree with 8+ years of experience or MS/MA degree with 6+ years of experience.
• Required: 3-5 years of business experience in CRM, analytics or technology modernization and LEAN methodology delivery practices.
• Preferred: Hands-on experience administering and deploying platforms for Material Review (Veeva MedInquiry, VeevaVault, MedDocs).
• Preferred: Additional certifications in Veeva, or Business Process Automation.
• Preferred: 2+ years global/in-market Pharma/Biopharma experience.
• Required/Preferred: Experience implementing or upgrading to modern technology platforms inclusive of AI integration/utilization.
• Required/Preferred: Practical and technical experience in business case development, planning, implementation, operation, and management of digital and mobile initiatives.
• Required: Ability to shape end-to-end field experience delivering creative and simple solutions to complex problems.
• Required: Excellent communication skills, including the ability to explain complex concepts to a diverse audience.
• Required: Demonstrated excellence in developing creative solutions to complex problems and in change management communications that promote system adherence.
• Required: Demonstrated excellence in building and maintaining relationships with senior leaders.
• Required: Highly organized with strong attention to detail, clarity, accuracy, and conciseness.
• Required: Uncompromising ethical standards and conduct.
• Required: Ability to motivate and foster cross-functional collaboration.

Skills

• CRM, Analytics, and Technology modernization
• LEAN methodology and project leadership
• Material Review platforms (Veeva MedInquiry, VeevaVault, MedDocs) administration/implementation
• AI integration/utilization in technology platforms
• End-to-end business case development, planning, and delivery of digital/mobile initiatives
• Change management, stakeholder management, and senior leadership relationship building
• Effective communication and ability to simplify complex concepts
• Cross-functional collaboration and governance alignment

Education

• BS/BA degree with 8+ years of experience or MS/MA degree with 6+ years of experience