Senior Manager, Master Data Operations

Role Summary

The Master Data Operations Manager is part of the Enterprise Master Data Services leadership team within the Enterprise Data Platforms organization. This role oversees day-to-day US/UK master data management operations, manages data-related service tickets, supports data stewardship across enterprise master data towers, and ensures successful integration of new data sources with the technical leads. You will lead a team of data analysts and stewards responsible for supporting data quality, reporting, and analysis for US/UK. The ideal candidate has a strong background in master data, team leadership, and collaboration with both technical and business teams to drive governance and process improvements.

Responsibilities

• Oversee the daily operations of master data, ensuring data accuracy, consistency, and timely updates across business applications and platforms.
• Collaborate with business and IT teams, in US/UK and HYD to resolve data-related issues, improve data workflows, and enhance data efficiencies.
• Monitor and manage service requests related to master data through ServiceNow, emails, etc., ensuring timely resolution in line with SLAs and best practices.
• Serve as the primary point of contact for US and UK ServiceNow data incidents, service requests, and change management tickets related to master data operations.
• Provide reporting on ticket status and resolution metrics, highlighting trends or areas for improvement in master data management processes.
• Lead the stewardship process to ensure that master data is effectively managed across its lifecycle, from creation to retirement, by defining clear roles, responsibilities, and accountability for data stewards. Participate in UAT activities.
• Collaborate with business and IT functions to implement and enforce data quality standards, including data validation, cleansing, and enrichment processes including data quality metrics, trends, and ongoing improvement initiatives.
• Work with IT teams and business stakeholders to assess new data source requirements, support integration protocols, and collaborate with technical lead for seamless data onboarding from external to internal systems.
• Conduct data verification, validation across existing systems, data mapping, and troubleshooting to ensure that new data sources are accurately integrated into existing systems and analytics.
• Lead and mentor a team of data stewards/analysts responsible for supporting master data operations, including provide clear objectives, foster a collaborative, high performance culture.
• Drive continuous improvement efforts by identifying areas for process optimization within the master data operations lifecycle.
• Leverage data analysts to produce actionable reports on master data performance, identifying trends, root causes, and opportunities for improvement.

Qualifications

• 5-7+ years of experience in data management, with at least 3 years focused on Master Data or MDM.
• Demonstrated experience leading and managing teams, including data stewards/ analysts, in an operational environment.
• Proven experience with service management systems like ServiceNow, including managing service requests, incidents, and change management processes.
• Hands-on experience with MDM systems (e.g., SAP, Oracle, Informatica, Reltio or similar tools), data quality management, and data stewardship frameworks.
• Strong background in evaluating the onboarding of new data sources and working with cross-functional teams to support data flow across platforms.

Skills

• Proficiency in data management tools, including SQL, data analytics platforms (Power BI, Tableau, Excel), and/or master data systems.
• Knowledge of data integration methods (ETL, API integrations, middleware solutions) and data mapping techniques.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage and develop a team of data stewards/analysts and cross-functional teams.
• Strong analytical and problem-solving abilities, with a focus on delivering results in a fast-paced environment.
• Ability to manage multiple priorities effectively and meet deadlines.
• Strong business acumen, with the ability to align data operations to broader organizational goals and objectives.

Education

• Bachelor's degree in Information Technology, Business Administration, Data Science, Supply Chain Management, or a related field. Advanced certifications in Master Data Management (MDM), Data Governance a plus.