Senior Manager, IT Operations (Cloud Services) (Azure)

Role Summary

Senior Manager, IT Operations (Cloud Services) - Azure. We are seeking an experienced Cloud Platform Manager to manage and optimize our cloud platforms, including Azure, AWS, and Alibaba Cloud. This role will oversee cloud services such as Azure and AWS workloads, Azure DevOps pipelines, and integrations across the cloud platform while ensuring stability, security, and cost efficiency. The position includes managing the relationship with our infrastructure Managed Service Provider (MSP) to drive operational excellence and align cloud services with business needs. Familiarity with Microsoft Dynamics 365 is a plus to support integration with the Microsoft Power Platform.

Responsibilities

• Manage Azure, AWS, etc. cloud workloads, ensuring performance, security, and compliance.
• Oversee Azure DevOps pipelines, AWS services, CI/CD processes, and strategic/environment governance on a global scale.
• Integrate Azure/AWS workloads and other enterprise systems.
• Monitor and optimize platform costs, leveraging automation where possible.
• Lead the planning, coordination, and execution of cloud architecture initiatives, ensuring timely delivery across cross-functional teams by managing Managed Service Provider teams which includes task assignments, managing dependencies and monitoring progress.
• Collaborate with stakeholders to gather business and technical requirements and translate them into scalable cloud solutions.
• Maintain and manage cloud-native solutions across IaaS, PaaS, and SaaS platforms using best practices.
• Ensure compliance with cloud governance, security, and cost management frameworks using tools like Azure Cost Management, RBAC, and key vaults.
• Support and coordinate integrations between Azure and Dynamics 365 environments.
• Oversee DR and backup implementations including Azure Site Recovery and support isolated environments for testing and compliance.
• Act as primary liaison for MSP-delivered Azure and DevOps services.
• Ensure MSP meets SLAs, delivers quality service, and follows established governance policies.
• Lead stabilization initiatives to reduce incidents and improve service reliability.
• Implement and maintain governance policies for resource naming, tagging, access controls, and cost management.
• Standardize deployment and operational processes to align with industry best practices.
• Maintain compliance with relevant security and regulatory requirements.
• Partner with business stakeholders to align cloud services with operational and strategic needs.
• Collaborate with D365 teams to ensure smooth operation and integration with cloud services.
• Translate business requirements into technical solutions.
• Provide regular updates on service performance, costs, and improvement initiatives.

Qualifications

• 6+ years managing cloud environments (Azure, AWS, IaaS, PaaS, SaaS); 8+ years in IT Operations.
• Strong experience with automation tools.
• Familiarity or hands-on experience with Microsoft Dynamics 365 (D365) environments.
• Proven track record of working with MSPs in a cloud environment.
• Excellent communication and vendor management skills.
• Familiarity with multi-cloud integration is a plus.

Education

• Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert
• Microsoft Certified: Dynamics 365 Fundamentals (a plus)
• ITIL Foundation