Senior Manager, Institutional Customer Communications & Marketing
Pfizer
2 months ago
Remote friendly (Lake Forest, IL)
United States
Marketing
Senior Manager, Institutional Customer Communications & Marketing
Responsibilities
- Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities, and more for sterile injectable, surgical, and biosimilars portfolios.
- Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging based on cross-functional input (Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing/Communications, Medical/Regulatory/Legal, Corporate Affairs, and others).
- Develop messaging to support responses to media and stakeholder inquiries and other issues management needs with Corporate Affairs.
- Draft US Hospital and Sales Force internal communications content including newsletters, internal emails, and presentations.
- Track and measure communications and marketing metrics.
- Assist with slide content and leadership talking points for internal meetings (Sales forums, all-colleague meetings, Plan of Action meetings).
- Assist with messaging support for market sustainability, pricing-related communications, and thought leadership.
Marketing
- Assist in messaging support for market sustainability, pricing-related communications, and thought leadership.
Qualifications (Minimum)
- Bachelor’s degree with at least 6 years of experience; OR Master’s degree with at least 5 years of experience; OR PhD with 1+ years of experience.
- Experience in B2B, customer/commercial and/or corporate communications.
Skills/Preferred Qualifications
- Excellent written and oral communications; strong writing, editing, and project management.
- Experience in internal communications and/or marketing (preferred).
- Strong track record delivering effective, creative communications aligned to business goals.
- Understanding of how communications strategy advances business strategy.
- Ability to support senior executives and work across cross-functional teams; influence/negotiation/stakeholder management skills.
- Strong healthcare/biopharmaceutical industry knowledge; preferred hospital generics/sterile injectables market and/or experience supporting sales teams.
- Ability to meet tight deadlines, manage multiple projects, and work independently; proactive, entrepreneurial mindset.
Travel/Work Setup
- Travel ~15%; hybrid work location.
Responsibilities
- Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities, and more for sterile injectable, surgical, and biosimilars portfolios.
- Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging based on cross-functional input (Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing/Communications, Medical/Regulatory/Legal, Corporate Affairs, and others).
- Develop messaging to support responses to media and stakeholder inquiries and other issues management needs with Corporate Affairs.
- Draft US Hospital and Sales Force internal communications content including newsletters, internal emails, and presentations.
- Track and measure communications and marketing metrics.
- Assist with slide content and leadership talking points for internal meetings (Sales forums, all-colleague meetings, Plan of Action meetings).
- Assist with messaging support for market sustainability, pricing-related communications, and thought leadership.
Marketing
- Assist in messaging support for market sustainability, pricing-related communications, and thought leadership.
Qualifications (Minimum)
- Bachelor’s degree with at least 6 years of experience; OR Master’s degree with at least 5 years of experience; OR PhD with 1+ years of experience.
- Experience in B2B, customer/commercial and/or corporate communications.
Skills/Preferred Qualifications
- Excellent written and oral communications; strong writing, editing, and project management.
- Experience in internal communications and/or marketing (preferred).
- Strong track record delivering effective, creative communications aligned to business goals.
- Understanding of how communications strategy advances business strategy.
- Ability to support senior executives and work across cross-functional teams; influence/negotiation/stakeholder management skills.
- Strong healthcare/biopharmaceutical industry knowledge; preferred hospital generics/sterile injectables market and/or experience supporting sales teams.
- Ability to meet tight deadlines, manage multiple projects, and work independently; proactive, entrepreneurial mindset.
Travel/Work Setup
- Travel ~15%; hybrid work location.