Senior Manager, Institutional Customer Communications & Marketing
Pfizer
2 months ago
Remote friendly (Tampa, FL)
United States
Marketing
Senior Manager, Institutional Customer Communications & Marketing
Responsibilities:
- Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities, and more for sterile injectable, surgical, and biosimilars portfolios.
- Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging using input from cross-functional teams (e.g., Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing and Communications, Medical/Regulatory/Legal, Corporate Affairs).
- Develop messaging for responses to media and stakeholder inquiries and other issues management needs in partnership with Corporate Affairs.
- Draft U.S. Hospital and Sales Force internal communications content (newsletters, internal emails, presentations).
- Track and measure communications and marketing metrics.
- Assist with slide content and leadership talking points for internal meetings (Sales forums, all-colleague meetings, annual Plan of Action meetings).
- Assist with messaging support for market sustainability, pricing-related communications, and thought leadership to support the portfolio.
Minimum Requirements:
- Bachelor’s degree with at least 6 years of experience; OR Master’s degree with at least 5 years of experience; OR PhD with 1+ years of experience.
- Experience in B2B, customer/commercial and/or corporate communications.
Preferred Requirements / Skills:
- Excellent written and oral communications.
- Experience in internal communications and/or marketing.
- Proven track record delivering effective, creative communications that advance business goals.
- Strong writing, editing, and project management skills; reliable and timely execution.
- Understanding of how communications strategy connects to business strategy.
- Experience supporting senior executives and working across cross-functional teams.
- Inclusive collaboration; influence, negotiation, and stakeholder management.
- Strong overall communications competencies (planning, audience targeting, research/writing/editing, multimedia oversight, digital/social channels, measurement/reporting).
- Strong knowledge of healthcare and biopharmaceuticals; preferred knowledge of hospital generics/sterile injectables and/or supporting sales teams.
- Ability to work to tight deadlines, manage multiple projects, and maintain professionalism under pressure.
- Proactive self-starter; able to work independently; entrepreneurial mindset.
Benefits (if applicable):
- Eligibility for participation in Pfizer’s Global Performance Plan (bonus target 17.5% of base salary) and share-based long-term incentive.
- 401(k) with Pfizer matching contributions; additional retirement savings contribution.
- Paid vacation/holidays/personal days; paid caregiver/parental and medical leave.
- Health benefits (medical, prescription drug, dental, vision).
Work/Logistics:
- Travel ~15%.
- Work location: Hybrid.
Responsibilities:
- Lead development of communications plans and written customer communications on supply/availability, product opportunities, market actions, contract opportunities, and more for sterile injectable, surgical, and biosimilars portfolios.
- Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging using input from cross-functional teams (e.g., Portfolio, Sales, Account Management, Pfizer Global Supply, Customer Service, Customer Marketing and Communications, Medical/Regulatory/Legal, Corporate Affairs).
- Develop messaging for responses to media and stakeholder inquiries and other issues management needs in partnership with Corporate Affairs.
- Draft U.S. Hospital and Sales Force internal communications content (newsletters, internal emails, presentations).
- Track and measure communications and marketing metrics.
- Assist with slide content and leadership talking points for internal meetings (Sales forums, all-colleague meetings, annual Plan of Action meetings).
- Assist with messaging support for market sustainability, pricing-related communications, and thought leadership to support the portfolio.
Minimum Requirements:
- Bachelor’s degree with at least 6 years of experience; OR Master’s degree with at least 5 years of experience; OR PhD with 1+ years of experience.
- Experience in B2B, customer/commercial and/or corporate communications.
Preferred Requirements / Skills:
- Excellent written and oral communications.
- Experience in internal communications and/or marketing.
- Proven track record delivering effective, creative communications that advance business goals.
- Strong writing, editing, and project management skills; reliable and timely execution.
- Understanding of how communications strategy connects to business strategy.
- Experience supporting senior executives and working across cross-functional teams.
- Inclusive collaboration; influence, negotiation, and stakeholder management.
- Strong overall communications competencies (planning, audience targeting, research/writing/editing, multimedia oversight, digital/social channels, measurement/reporting).
- Strong knowledge of healthcare and biopharmaceuticals; preferred knowledge of hospital generics/sterile injectables and/or supporting sales teams.
- Ability to work to tight deadlines, manage multiple projects, and maintain professionalism under pressure.
- Proactive self-starter; able to work independently; entrepreneurial mindset.
Benefits (if applicable):
- Eligibility for participation in Pfizer’s Global Performance Plan (bonus target 17.5% of base salary) and share-based long-term incentive.
- 401(k) with Pfizer matching contributions; additional retirement savings contribution.
- Paid vacation/holidays/personal days; paid caregiver/parental and medical leave.
- Health benefits (medical, prescription drug, dental, vision).
Work/Logistics:
- Travel ~15%.
- Work location: Hybrid.