Senior Manager, Innovation Medical Operations - US

Role Summary

Senior Manager, Innovation Medical Operations - US. Lead and oversee medical operations activities within the US innovation medical programs, ensuring compliance with SOPs and regulatory standards, coordinating medical plans, and managing external partnerships to support education and engagement of healthcare professionals.

Responsibilities

• 100% compliant with all Company policies & procedures
• Learning & Growth: develop medical expertise and strategic leadership
• Operational Excellence: improve operational efficiency and align medical activities with company strategy
• KOL Relationship Management: understand KOL education needs and align selection with strategy
• Innovation: meet HCP education needs with innovative education materials
• Medical Affairs Planning & Execution: support annual medical plan development and tracking of tactical deliverables; manage timelines and progress reports
• Congress / ad board / Symposia Support: coordinate with internal medical teams for congresses; manage FMVs, abstracts and publications tracking
• External Stakeholder Operations: contract, onboard, and oversee vendors/agencies for medical projects
• Compliance & Governance: ensure processes are aligned to SOPs; manage content review and approvals; manage FMV assessment; track HCP payments, grants, sponsorships, and risk logs
• Budget, Contracting & Vendor Management: support budget planning and forecast submissions; track PO creation, spending, and invoicing
• Perform other duties assigned

Qualifications

• Required: Bachelor’s degree in Life Sciences, Pharmacy, or Medicine; 3–8 years in Medical Affairs/Medical Operations/Compliance or related field; familiarity with congress operations, medical content workflows, or HCP engagement. Master’s in Pharmaceutical Management / MBA preferred; experience with MLR systems (e.g., Veeva PromoMats) preferred. Combination of experience and/or education will be considered.
• Required: Knowledge of US Innovation Medical Operations Specialist roles and responsibilities, clinical trials, therapeutic areas, and applicable SOPs; understanding of standards and regulations (Standards for Interactions with US Healthcare Providers, PhRMA Code, ACCME Standards, Code of Business Conduct and Ethics).
• Required: Strong project management and multi-tasking ability; understanding of compliance, data privacy, medical governance; analytical skills; excellent verbal and written communication; stakeholder coordination and vendor management; proficient in Microsoft Office, dashboards; exposure to digital/CRM platforms; high accountability and performance; able to set and achieve goals individually and in teams; comfortable with change; commitment to DEI.
• Required: Ability to read and interpret complex research; ability to present to executives and external groups; ability to work with executives and convey abstract concepts.
• Required: Ability to perform calculations and basic statistical analysis; ability to interpret graphical data; pharmaceutical calculations understanding preferred.
• Required: Problem-solving with semi-standardized solutions; ability to follow detailed procedures to solve moderately complex problems.
• Required: Ability to travel intermittently; typical desk work with periods of sitting/standing/movement; sedentary lifting requirements.

Skills

• Project management
• Regulatory and compliance literacy
• Medical affairs and operations knowledge
• Vendor management and contracting
• Data analysis and interpretation
• Communication and stakeholder management
• DEI awareness and inclusive collaboration

Education

• Bachelor’s degree in Life Sciences, Pharmacy, or Medicine (mandatory); Master’s in Pharmaceutical Management / MBA (preferred)

Additional Requirements

• Periodic travel required