Senior Manager, Global Security Operations Center
Johnson & Johnson
September 03, 2026
Remote friendly (New Brunswick, NJ)
United States
IT
Senior Manager, Global Security Operations Center (GSOC) — on-site 4 days/week (New Brunswick, NJ).
Purpose:
Lead 24/7 security monitoring, incident detection, escalation, traveler support, mass notification coordination, and crisis response; deliver integrated, intelligence-led security operations to strengthen enterprise resilience.
You Will Be Responsible For:
- Lead and optimize global GSOC operations for intelligence-led, risk-based security services.
- Develop operational roadmaps and governance routines for enterprise risk, crisis management, travel security, and business continuity.
- Standardize SOPs, playbooks, KPIs, SLAs, escalation protocols, and process controls across GSOC/RSOC/LSOC.
- Oversee incident triage, escalation, mass notification support, traveler accountability, and response coordination.
- Partner with Global/Regional Security, Facilities, EHS, HR, ISRM, Communications, Executive Protection, Supply Chain Security, technology teams, and external providers.
- Manage vendors/service providers with performance measures and corrective-action tracking.
- Use data, after-action reviews, root-cause analysis, Lean principles, and lessons learned to improve outcomes.
- Deliver executive-ready reporting (reviews, trends, dashboards).
- Build and coach a high-performing GSOC team.
- Advance GSOC transformation via automation, platform integration, redundancy, and scalable future-state capabilities.
Qualifications/Requirements:
- Bachelor’s degree (Security Management, Criminal Justice, Risk Management, Emergency Management, Business Administration, or related) required.
- 5+ years progressive security operations/GSOC/RSOC/command center/incident response/emergency management (military/law enforcement/related operational risk environment).
- Leadership experience in shift-based/24/7 operations; strong talent development and accountability.
- Knowledge of incident monitoring, threat assessment, triage/escalation, crisis response, traveler accountability, mass notification, and coordinated response protocols.
- Experience developing/improving SOPs, playbooks, SLAs, KPIs, dashboards, after-action reviews, and process controls.
- Ability to operate effectively in a complex matrixed global organization.
- Strong judgment, analytical problem-solving, and executive communication.
- Security technology experience (video surveillance, access control, alarm monitoring, threat intelligence, mass notification, case management, Microsoft 365).
Preferred:
- Master’s degree in Security Management/Business Administration/Leadership/Risk/Emergency Management or related.
- Healthcare/pharma/life sciences/manufacturing/R&D or other highly regulated global industry experience.
- Lean/Six Sigma/root-cause/continuous improvement experience.
- Professional certification (CPP, PSP, PCI, APP, PMP, CBCP, or equivalent).
Required/Preferred Skills (from posting):
Agile Decision Making, Budget Management, Compliance Management, Crisis Management, Emergency Planning, Facility Management, Organizing, Premises Management, Risk Management, Security Framework, Security Monitoring, Security Program Development, Standard Operating Procedure (SOP), Technical Credibility, Vendor Management, Workplace Security Awareness.
Benefits (time-off only): Vacation 120 hrs/yr; Sick 40 hrs/yr (CO 48; WA 56); Holiday/Floating 13 days/yr; Work/Personal/Family up to 40 hrs/yr; Parental leave 480 hrs; Bereavement 240 hrs immediate / 40 hrs extended; Caregiver leave 80 hrs (52-week rolling); Volunteer leave 32 hrs/yr; Military spouse time-off 80 hrs/yr.
Purpose:
Lead 24/7 security monitoring, incident detection, escalation, traveler support, mass notification coordination, and crisis response; deliver integrated, intelligence-led security operations to strengthen enterprise resilience.
You Will Be Responsible For:
- Lead and optimize global GSOC operations for intelligence-led, risk-based security services.
- Develop operational roadmaps and governance routines for enterprise risk, crisis management, travel security, and business continuity.
- Standardize SOPs, playbooks, KPIs, SLAs, escalation protocols, and process controls across GSOC/RSOC/LSOC.
- Oversee incident triage, escalation, mass notification support, traveler accountability, and response coordination.
- Partner with Global/Regional Security, Facilities, EHS, HR, ISRM, Communications, Executive Protection, Supply Chain Security, technology teams, and external providers.
- Manage vendors/service providers with performance measures and corrective-action tracking.
- Use data, after-action reviews, root-cause analysis, Lean principles, and lessons learned to improve outcomes.
- Deliver executive-ready reporting (reviews, trends, dashboards).
- Build and coach a high-performing GSOC team.
- Advance GSOC transformation via automation, platform integration, redundancy, and scalable future-state capabilities.
Qualifications/Requirements:
- Bachelor’s degree (Security Management, Criminal Justice, Risk Management, Emergency Management, Business Administration, or related) required.
- 5+ years progressive security operations/GSOC/RSOC/command center/incident response/emergency management (military/law enforcement/related operational risk environment).
- Leadership experience in shift-based/24/7 operations; strong talent development and accountability.
- Knowledge of incident monitoring, threat assessment, triage/escalation, crisis response, traveler accountability, mass notification, and coordinated response protocols.
- Experience developing/improving SOPs, playbooks, SLAs, KPIs, dashboards, after-action reviews, and process controls.
- Ability to operate effectively in a complex matrixed global organization.
- Strong judgment, analytical problem-solving, and executive communication.
- Security technology experience (video surveillance, access control, alarm monitoring, threat intelligence, mass notification, case management, Microsoft 365).
Preferred:
- Master’s degree in Security Management/Business Administration/Leadership/Risk/Emergency Management or related.
- Healthcare/pharma/life sciences/manufacturing/R&D or other highly regulated global industry experience.
- Lean/Six Sigma/root-cause/continuous improvement experience.
- Professional certification (CPP, PSP, PCI, APP, PMP, CBCP, or equivalent).
Required/Preferred Skills (from posting):
Agile Decision Making, Budget Management, Compliance Management, Crisis Management, Emergency Planning, Facility Management, Organizing, Premises Management, Risk Management, Security Framework, Security Monitoring, Security Program Development, Standard Operating Procedure (SOP), Technical Credibility, Vendor Management, Workplace Security Awareness.
Benefits (time-off only): Vacation 120 hrs/yr; Sick 40 hrs/yr (CO 48; WA 56); Holiday/Floating 13 days/yr; Work/Personal/Family up to 40 hrs/yr; Parental leave 480 hrs; Bereavement 240 hrs immediate / 40 hrs extended; Caregiver leave 80 hrs (52-week rolling); Volunteer leave 32 hrs/yr; Military spouse time-off 80 hrs/yr.