Senior Manager, Global Medical Information & Training

Role Summary

Senior Manager, Global Medical Information & Training responsible for leading planning, development, and delivery of Medical Information deliverables and communicating them to internal and external stakeholders. Supports strengthening Medical Affairs proficiency through planning and development of Medical Affairs training materials. Manages meetings, resources, processes, and departmental projects, ensuring compliance with guidelines related to medical information, adverse events, and product complaints.

This role is based in Lexington, MA with a hybrid schedule of 4 days in the office and 1 day remote.

Responsibilities

• Implement Medical Information (MI) operational strategies/objectives and provide medical, scientific, and technical support for the product portfolio.
• Develop and execute project plans for pre- and post-launch MI readiness, supporting Medical Affairs, Medical Science Liaisons, Value and Access, and Commercial teams.
• Manage development of MI resource documents (SRLs, CRLs, FAQs, work instructions) for healthcare professionals and consumers.
• Ensure MI content is scientifically accurate and maintained with current data.
• Ensure compliant handling of unsolicited MI requests for assigned products and therapeutic areas.
• Execute Medical Affairs congress activities, including attendance, provision, and coordination with commercial colleagues; include briefings and content review.
• Manage a 3rd party call center responsible for MI triage.
• Provide metrics to ensure service quality and continuous improvement of MI resources.
• Collaborate with Field Medical Affairs/Global Medical Affairs to identify learning needs and plan/develop Medical Affairs Training materials.
• Apply adult learning principles in planning and building learning content for disease state, product, and competitive landscape.
• Assist in supporting Sales training initiatives as needed.
• Manage processes for evaluation and management of managed access requests.
• Act as Medical Reviewer to ensure referencing and medical accuracy of materials.
• Lead development/update of SOPs for Medical Affairs activities.
• Support and develop junior staff, including fellows and rotation students.

Qualifications

• Advanced life science degree (PharmD, PhD, RN, NP) or related science; minimum 4 years in the pharmaceutical industry or related field; minimum 2 years of MI experience preferred.
• Ability to handle multiple demands in a fast-paced environment with initiative and independence.
• Excellent project management and attention to detail.
• Strong self-motivation and ability to manage multiple tasks.
• Proficiency with PC-based applications (Word, Excel, PowerPoint, Outlook).
• Analytical, solutions-oriented, negotiation and strategic-thinking skills.
• Ability to work independently and within cross-functional teams; effective with external partners and vendors.
• Experience applying learning principles and creating innovative scientific learning content (preferred).
• Ability to synthesize and communicate clinical/pharmaceutical information verbally and in writing.
• Experience working with all levels of management and key business stakeholders.

Education

• Advanced life science degree as noted above.

Additional Requirements

• Salary is commensurate with experience.