Senior Manager, Global Contact Center & Medical Information Operations

Company Name

Moderna

Job Overview

The Senior Manager, Global Contact Center & Medical Information Operations at Moderna oversees contact center vendors to ensure seamless customer service and compliant Medical Information processes.

Responsibilities:

• Managing vendor activities
• Driving continuous improvement
• Empowering vendor teams
• Monitoring KPIs
• Collaborating with cross-functional teams

Requirements:

• Bachelor's degree
• 4+ years in Medical Information/contact center operations
• 3+ years in biotech/pharma