Senior Manager, End User Service IT

Role: Lead enterprise-wide End User Services, providing strategic direction, operational oversight, and vendor governance. Responsibilities include managing support operations, maintaining service stability, defining multi-year roadmaps, driving service modernization (automation, AI), and shaping employee experience standards. Accountable for service quality, customer experience, compliance, endpoint security, application lifecycle, and operational metrics; leading continuous improvement, governance, and risk management. Qualifications: Bachelor's degree or equivalent; 10+ years in End User Services, IT operations, or workplace technology support; proven leadership in enterprise-scale environments; expertise with ITSM platforms, vendor management, endpoint security, and service analytics. Preferred skills include experience with regulated industries (biotech, pharma, healthcare), familiarity with tools like Microsoft 365, Intune, and automation/AI support capabilities. High-value biopharma specifics: experience in regulated, GxP environments is preferred. Stakeholder engagement spans IT leadership, vendors, and cross-functional teams. The role involves strategic planning, operational excellence, and driving innovation in workplace technology to support Wave Life Sciences' diverse pipeline, including RNA-based therapeutics and clinical programs. Location: Not specified; travel requirements not detailed.