Senior Manager, CX Adoption Analytics & Insights Lead

Role: Senior Manager, CX Adoption Analytics & Insights, leading organizational measurement and behavioral analytics for Pfizer's AI platform adoption. Responsibilities: establish standards for adoption metrics, build organizational capability in data interpretation, track engagement baselines, analyze drop-offs, diagnose adoption barriers, and measure value delivery and ROI. Partner with cross-functional teams in learning, community, and communications to define and monitor success and re-engagement metrics, translating data into actionable insights to improve adoption and organizational efficiency. Requirements: Bachelor's degree in Data Science, Analytics, Business, or related field; 6-8+ years in product analytics, telemetry, or growth analytics; proficiency in data visualization tools (Tableau, PowerBI) and analytics platforms; experience setting measurement frameworks, influencing decision-making, and diagnosing adoption issues. Preferred: experience in growth environments, organizational network analysis, enterprise telemetry, or healthcare/pharmaceutical sectors. Work setup: hybrid; no travel specified.