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Senior Manager, CRM Engineering, Administration & Development - Field Enablement

Bristol Myers Squibb
August 21, 2026
Full-time
Remote friendly (Princeton, NJ)
Worldwide
IT
Role: Lead the AI-powered Engineering & Development of Veeva CRM capabilities, focusing on delivering AI-enabled solutions to enhance commercial field tools and workflows. Responsibilities: define platform strategy, embed AI and automation, lead UIX design for CRM interfaces, oversee platform administration, integrations, and deployment pipelines, and manage a global team of CRM developers, administrators, and AI specialists. Collaborate with cross-functional teams including Product Owners, IT, and external partners to translate business needs into scalable CRM solutions, while establishing governance frameworks for responsible AI use. Requirements: Bachelor's in Computer Science or related field; 9+ years in IT with 5+ years specific to Veeva CRM, including platform administration, custom development, and integrations; 1+ year of AI/ML experience; strong leadership of global teams; certifications in CRM or AI preferred. HighValue: focus on AI/automation in life sciences CRM, Veeva platform expertise, enterprise solution delivery, cloud-native SDLC, and regulatory compliance. WorkSetup: hybrid or on-site in Princeton, NJ; travel requirements not specified.