Senior IT Systems Engineer

Role Summary

Senior IT Systems Engineer responsible for managing, maintaining, and optimizing core infrastructure, applications, and services. Includes system administration, operational support, and hands-on work with both on-prem and cloud-based infrastructure, with contributions to security, compliance, and automation. Mentors junior staff and serves as a SME for critical IT systems.

Responsibilities

• Provide daily support for enterprise solutions, including troubleshooting, maintenance, and performance monitoring
• Manage cloud system across multiple cloud platform environments
• Perform maintenance and problem solving with respect to on-premises and cloud-based infrastructure
• Complete scheduled maintenance and system hardening activities aligned with security requirements
• Manage backup operations, disaster recovery planning, and periodic Disaster Recovery testing
• Lead small-to-medium IT projects from planning through execution, including requirements gathering, stakeholder communication, and delivery of technical solutions
• Collaborate with project teams to implement IT initiatives and deploy new technology solutions
• Maintain and update system documentation, including configuration, changes, and technical procedures
• Maintain accuracy of the Configuration Management Database (CMDB) for enterprise systems
• Coordinate with MSP service teams on patching and vulnerability remediation efforts to strengthen the overall security posture
• Participate in periodic system access reviews, compliance audits, and other IT governance activities
• Act as a subject matter expert (SME) and escalation point for incident resolution
• Coordinate with the Help Desk to analyze application issue trends and drive permanent fixes
• Enable knowledge sharing by documenting processes and providing guidance to IT team members
• Mentor junior staff to develop technical skills and strengthen the IT team
• Identify opportunities for automation, streamline IT processes, and eliminate manual work to enhance efficiency
• Communicate clearly with diverse stakeholders (executives, scientists, staff) and tailor explanations of technical issues to the appropriate audience

Qualifications

• Minimum 7+ years of hands-on IT systems engineer/administration experience
• Experience working in a fast-growing biotechnology company and supporting users in life sciences or biopharma environment is preferred
• Direct experience with SaaS products, solutions, or ecosystems required
• Driving results and outcomes while solving complex problems
• Hands-on, resolving daily tickets and projects as needed
• Detail-oriented and customer-focused, with a strong ability to deliver results aligned with data and business needs
• Strong communication and interpersonal skills with the ability to adapt technical explanations for different audiences
• Demonstrated ability to build trust, foster collaboration, and drive adoption of IT solutions across both technical teams and business stakeholders
• Demonstrated excellent written and oral communication skills, as well as thoughtful listening skills, to facilitate interaction with all levels of an organization
• Ability to analyze complex business problems and evaluate solutions
• Superior organization, planning, and project management skills
• Certifications in Information Security and IT disciplines such as OKTA (Admin & workflow, Certification OCA), MCSE, Netskope (Certification NCCSA), CISSP, CEH, Network+, etc. preferred

Skills

• Okta and Microsoft 365 administration
• MDM (JAMF & Intune), SAML integrations, SaaS management
• Networking (Meraki), Zoom, Python scripting
• Mac/PC, GCP, AWS, Office 365
• Arctic Wolf, Netskope, CrowdStrike
• DHCP, DNS, SSID, LAN, WAN network security and management
• SaaS product ecosystem management
• Documentation and CMDB maintenance

Education

• Bachelor's degree in computer science or related field required