Senior IT Support Engineer

Role Summary

Senior IT Support Engineer based in the Lexington office, providing on-site day-to-day end-user support and managing a wide variety of uniQure IT assets. Responsible for administering the IT helpdesk in Lexington, resolving user issues, and overseeing data management processes. Supports IT systems and ensures compliance with regulatory and quality requirements.

Responsibilities

• Manage IT administration and ensure timely handling of IT-related requests
• Respond to and resolve IT requests and queries via the IT support system according to priorities
• Ensure IT environment compliance with regulatory and quality requirements
• Perform Application Management and User Management as first or second contact for assigned applications; maintain related work instructions
• Serve as secondary Application Manager and backup for User Management for specified systems
• Provide helpdesk support to colleagues in the Lexington facilities
• Participate in internal audits and audits by external groups
• Ensure system security, apply software updates, and follow change control procedures
• Maintain asset and knowledge inventory management

Qualifications

• College, ICT or equivalent in Computer Sciences
• Pharmaceutical or Biotech industry experience strongly preferred
• ITIL certification
• Microsoft Certifications (Windows OS, Server, MS 365, Azure AD, SharePoint)
• Minimum 8 years of experience in Technology Services, Support Engineer, Service Administrator or equivalent
• Experience managing MS Intune
• Proficiency in supporting MacBook setup, maintenance and helpdesk
• Demonstrated broad knowledge of relevant technologies
• Experience in an international commercial organization is preferred
• Good written and verbal communication skills
• Physically able to manage/support workplaces
• Customer-oriented with high attention to detail and quality mindset
• Self-motivated with a passion for learning and adopting new technology and methodologies