Senior IT Program Management and Transformation Manager

Role Summary

Senior Manager of IT Program Management & Transformation will lead the successful delivery of cross-functional technology initiatives and drive organizational change and user adoption. This role ensures IT-driven projects meet business objectives and are embraced by stakeholders across the organization. You will partner with IT leadership, IT Operations & Risk Mgmt, functional business teams, external vendors, and change agents to manage program timelines, risks, budgets, and communications, while deploying structured change management to prepare and enable end users.

Responsibilities

• Lead the planning, execution, and delivery of medium-to-large IT projects and programs across infrastructure, applications, SaaS, and business systems.
• Define and manage project scope, schedules, risks, budgets, and deliverables using project management best practices (e.g., Agile, Waterfall, hybrid).
• Coordinate internal teams, third-party vendors, and cross-functional stakeholders to ensure timely, quality delivery.
• Prepare and present program status updates and risks to IT and business leadership.
• Manage vendor engagements, including scope, service delivery, and SLAs.
• Apply structured change management methodologies (e.g., Prosci, ADKAR) to support user readiness and adoption of new systems and processes.
• Assess change impacts and develop plans for communication, stakeholder engagement, training, and resistance management.
• Develop and deliver change communications in collaboration with corporate communications and business leads.
• Act as a partner for senior leaders and project sponsors to help them fulfill their change leadership roles.
• Partner with IT Operations & Risk Mgmt, IT Business Partners, IT PMO, and business stakeholders to align project and change initiatives with broader organizational goals.
• Drive a culture of continuous improvement, learning, and shared accountability within the IT organization.
• Contribute to the development and maturation of IT project and change management capabilities, tools, and templates.
• Other duties as assigned.

Qualifications

• Required: 12+ years of progressive experience in IT project management, program delivery, or change management roles.
• Required: Proven experience leading complex IT projects or programs involving systems implementation, process transformation, or digital enablement.
• Required: Formal training and certification in project management (e.g., PMP, PMI-ACP, Agile Product Delivery) and/or change management (e.g., Prosci, CCMP) strongly preferred.
• Required: Experience in life sciences, biotech, healthcare, or similarly regulated industries a plus.
• Required: Excellent communication, facilitation, and stakeholder engagement skills.
• Required: Ability to navigate ambiguity, work across multiple initiatives, and influence without authority.
• Preferred: Highly organized and precise, with great attention to detail.
• Preferred: Skilled communicator with a focus on customer service to resolve issues effectively.

Education

• Bachelor's degree in Information Technology, Business Administration, Organizational Development, or a related field; Master's degree or MBA is a plus.

Skills

• Project management methodologies (Agile, Waterfall, hybrid).
• Change management (Prosci, ADKAR).
• Vendor management and SLA governance.
• Stakeholder engagement and facilitation.
• Strategic partnering with IT and business leaders.
• Strong communication and presentation skills.

Additional Requirements

• Travel up to 5% of time.
• Physical demands: Sit for long periods at a desk; occasional walking and lifting up to 25 lbs; ability to perform typical office tasks; reasonable accommodations available.