Senior IT Operations Specialist & Executive Support
Elanco
Full-time
Remote friendly (Indianapolis, IN)
United States
IT
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Role Summary
Senior IT Operations Specialist & Executive Support — IT Operations professional responsible for end-to-end IT operations and white-glove executive support at Elanco’s Global Headquarters, with occasional support for other North American offices. Mission-critical role ensuring business continuity, delivering exceptional IT experiences for employees and senior leaders, and supporting local and global IT initiatives.
Responsibilities
- Own IT infrastructure & systems operations (hardware, software, networking, workplace technologies, incidents, assets, and continuity) across HQ and other North America offices.
- Deliver dedicated white-glove IT support for executives, including board meetings, town halls, and other high-profile events.
- Provide end-user IT support, troubleshooting both standard and complex issues, while coordinating with service providers when needed.
- Ensure smooth operation of conference rooms, collaboration spaces, and facility IT systems (security, building management, FedEx/UPS systems).
- Act as a key liaison between local stakeholders, global IT teams, and third-party vendors.
- Manage IT vendors and contractors, ensuring service levels are met.
- Support the rollout and adoption of global and local IT projects, including validation, deployment, and release management.
- Oversee IT asset management, procurement processes, and accurate documentation in ServiceNow.
- Establish and monitor metrics on IT service delivery and user satisfaction.
- Provide occasional travel-based IT support to other Elanco offices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years’ IT support experience in environments of 500+ users.
- 3+ years of IT project coordination & delivery.
- Experience supporting executives/VIPs (3+ years).
- Strong technical skills: Windows 10/11, Dell devices, O365, MS Teams Rooms, iOS, video conferencing, AV systems, and networking basics (switches, Wi-Fi, cabling).
- Experience with asset management, procurement, and IT stock control.
- Exceptional communication, interpersonal, and troubleshooting skills.
- Service-oriented mindset, with passion for helping users and solving problems.
- Proven expertise with ServiceNow (incident/change management).
- Proven ability to identify, plan, and deliver effective IT solutions.
- Skilled in supporting off-site meetings and events (including Executive, Board, and Shareholder Meetings, as well as company Town Halls).
- Availability for occasional 24/7 on-call support (rare).
Skills
- Executive IT support
- Incident and change management
- IT vendor management
- Project coordination and delivery
- ServiceNow
- IT asset management and procurement
- End-user support and troubleshooting
- Networking basics and AV/room systems
Education
- Bachelor’s degree in Computer Science, Information Technology, or related field
Additional Requirements
- Travel: 0-10%
- Location: Global Elanco Headquarters, Greenfield, IN (Hybrid Work Environment; new HQ opening October 2025 in Downtown Indianapolis)
- Authorized to work in the United States; visa sponsorship is not anticipated