Senior IT AV Engineer

Role Summary

Senior IT AV Engineer responsible for ensuring seamless conference room operations, AV infrastructure health, and support for large-scale events. Customer-facing role focused on delivering high-quality, reliable AV experiences across onsite and hybrid environments.

Responsibilities

• Conference Room Operations: Manage and monitor AV hardware across onsite conference rooms, ensuring reliability, usability, and uptime. Be the go-to contact for any AV-related issues.
• Event Support: Lead AV setup, coordination, and live support for weekly all-hands and other high-profile events, providing calm, professional service in front of executives and large groups.
• Hardware & System Maintenance: Proactively test, validate, and maintain Q-SYS, Logitech, and Google Meet hardware. Apply updates, resolve issues, and minimize downtime.
• Monitoring & Reporting: Track system health, uptime, and usage metrics. Deliver recommendations for upgrades, lifecycle planning, and continuous improvement.
• Cross-functional Collaboration: Work closely with IT Operations, Facilities, and leadership teams to design, deploy, and maintain scalable, modern AV solutions.
• Documentation & Training: Create clear runbooks, troubleshooting guides, and user training to empower employees and ensure consistent standards.
• Innovation & Improvement: Identify new tools, workflows, or practices that elevate collaboration and enhance the user experience.
• Travel: Provide AV support at Recursion’s NYC office approximately twice per quarter.

Qualifications

• 7+ years of progressive AV engineering experience in enterprise or large-scale environments.
• Deep knowledge of AV hardware and collaboration platforms, including Logitech, Google Meet, and Zoom.
• Proven experience supporting large-scale meetings, livestreams, and hybrid corporate events.
• Experience monitoring AV system health and uptime using proactive monitoring and alerting tools.
• Familiarity with conference room standards, AV integrations, and best practices for hybrid environments.
• Excellent troubleshooting skills with the ability to quickly resolve complex AV issues.
• Strong written and verbal communication skills, with the ability to train and support non-technical users.
• Willingness to travel twice quarterly to support events at remote offices.
• Preferred: Experience with enterprise IT operations, networking, or cloud collaboration tools (Google Workspace, Zoom, etc.).

Skills

• AV hardware and software proficiency (Logitech, Google Meet, Zoom, Q-SYS)
• Event setup and live support for large audiences
• System monitoring, uptime tracking, and reporting
• Technical documentation and user training
• Strong interpersonal and customer service skills

Education

• No specific degree required; relevant AV engineering experience and certifications preferred.

Additional Requirements

• Travel: Approximately twice quarterly to support events at remote offices.