Senior IT Application Engineer

Company Name: uniQure

Job Description

uniQure is dedicated to bringing innovative therapies or unmet medical needs to patients. In doing so each function in uniQure is directly or indirectly responsible for the lives of patients. This responsibility should be part of our day-to-day working lives by (i) living up to high quality standards and (ii) by recognizing the sense of urgency in areas of high medical need.

Purpose of this Role

The Sr. IT Application Engineer plays an important role in delivering and managing strategic business applications, reporting and interfaces. This position will be the functional & technical subject matter expert (SME) for several applications. Most of these will be in the area of Commercial or Commercially related systems. The Application Engineer maintains a good relationship with the key users and the suppliers. They maintain the licenses and have a good understanding of the functional and technical challenges of the applications in scope. The applications and the appropriate documentation are kept up to date following the applicable change management process and reporting and audit activities are supported. Collaboration with the other Application Engineer(s) is crucial for the company as it ensures technical application experience is available during business hours for all sites. The Lexington site has more stakeholders and Process Owners that are involved with Commercially related systems (e.g. CRM, PSP, Websites, CIAM, Reimbursement) while the Amsterdam site has more stakeholders related to general, R&D (ELN/LIMS), Clinical and ERP related systems. As SME this role looks after 2nd level support issues; changes, technical process improvements, maintains documentation; compliance and audit reports.

Place in the Organization

The Sr. IT Application Engineer works closely with the IT Support Engineers who perform triage and first level support on incidents including those on Application level. During projects and changes the Application Engineer will work closely with the Business Analyst(s) and Project Manager.

Responsible for:

• Configuration Management, Change Management and operational support for strategic IT, Business Applications at uniQure.
• Vendor management, oversee, manage timeliness and quality of the services provided to Business Applications.
• IT compliance and regulations; Participates and provides artifacts and evidence for audits; ensures systems stay compliant with regulations.
• Provide reporting to meet business needs.
• Define, write and provide handover training on procedures and work instructions that enable IT Associates of the IT support team to provide support to the business community.
• Be 2nd level support for issues and questions regarding Business Applications.
• Participates and leads IT operation activities, such as planned maintenance, communication, installations.
• Proposes and implements solutions for improved IT documentation and Process description.
• Collaborates closely with Project Execution team to implement new enhancements, modules, and systems in the IT ecosystem.

Skills & Experience Required

• Minimum of 8 years of experience in business systems application management.
• Clear evidence of being able to effectively manage diverse computer systems and integrations.
• Experience in an international organization.
• Experience with CRM Business Application implementation.
• Knowledge of SQL relational databases.
• IT General Controls.
• Project Management skills.
• Experience managing SoX and/or GxP compliant systems.
• Experience working in the Pharmaceutical or Biotech industry.