Senior Health Systems Manager - Carolinas

Role Summary

Health Systems Manager/Senior Manager for the Carolinas region, responsible for building and nurturing relationships with leading healthcare institutions, Centers of Excellence, hospitals, and thought leaders to identify opportunities that expand access to Acadia’s treatments. This strategic role focuses on aligning with regional health systems to improve patient access, adherence, and outcomes, while driving brand and access objectives within targeted accounts. Location-focused roles include Charlotte, NC; Raleigh, NC; Knoxville, TN; Richmond, VA; Columbia, SC.

Responsibilities

• Identify business opportunities, develop complex approaches to account engagement, and execute against ACADIA’s strategic imperatives.
• Assess and prioritize key health system opportunities based on market potential, payer influence, and strategic fit.
• Identify, develop and advance relationships with influential & relevant operational leaders, Specialty Pharmacies and Key Medical Experts.
• Create and manage business plans for key IDN and Health System accounts that drive patient access, adherence, and meaningful patient outcomes.
• Serve as the primary point of contact for senior-level executives within targeted systems to align shared goals and outcomes.
• Use market data, system analytics, and competitive insights to inform strategic planning and execution.
• Display strong understanding of the patient journey and gaps in care to effectively educate on potential EHR interventions within Centers of Excellence and IDN’s.
• Effectively implement the medication transitions of care process within Health Systems, including system wide discharge order sets.
• Understand P&T processes for assigned IDN’s and key institutions to assist in formulary access when needed to implement EHR interventions or medication transitions of care.
• Conducts IDN SPP QBR’s to advance projects, overcome access barriers and identifies future opportunity.
• Educate and actively engage Fellows & Residents to align on project development within Center of Excellence, IDN or Health System.
• Meet expected Brand and Access Objectives that result in market share growth, while insuring compliance with assigned targeted accounts.
• Record account information and competitive intelligence through available account management resources and tools.
• Create access and pull through opportunities for the field sales organization within Centers of Excellence, which leads to increased compliance, market share & profits.
• Ensures compliance with corporate policies and procedures, as well as US healthcare laws and regulations.

Qualifications

• Required: Bachelor’s degree in business, Life Sciences, or a related field.
• Required: For Health Systems Manager — a minimum of 8 years of experience in pharmaceuticals, life sciences, account management, or hospital sales experience.
• Preferred: Experience in CNS and Specialty Pharmacy; experience with institutional and/or IDN/complex systems.
• Senior Health Systems Manager — a minimum of 12 years of experience in pharmaceuticals or life sciences; a minimum of 5 years in Institutional, IDN/complex health system manager, or Regional Sales Manager with demonstration of National level leadership.
• Senior-level experience working with integrated delivery networks (IDNs), Centers of Excellence, and large Health Systems.
• Prior experience developing strategic business plans, leading cross-functional account teams, and managing high-level customer relationships.
• Experience with CNS or rare disease markets preferred.
• Ability to travel 50-75%.

Skills

• Demonstrated excellence in building long-term partnerships with healthcare executives and decision-makers; effective use of tools and resources to advance patient care.
• Ability to lead without authority and influence senior stakeholders across complex healthcare systems; strong analytical, problem-solving, and business acumen.
• Experience developing account-level strategies that drive measurable impact and expanding market access or patient care pathways.
• Excellent verbal and written communication skills.
• Strong influencing and negotiating skills with external and internal matrix.
• Ability to conduct effective presentations of technical information concerning projects or timelines.
• Proficient in Microsoft Suite, Smartsheet, CRM.
• Ability to analyze data and insights to define strategy; operate independently with minimal guidance.
• Ability to work in a fast-paced, dynamic environment and influence outcomes within a short timeframe.
• Professionalism, integrity, and the ability to comply with strict policy in a highly regulated environment.

Education

• Bachelor’s degree in business, Life Sciences, or a related field.

Additional Requirements

• Travel up to 50-75% depending on role requirements.
• Physical demands include regular standing, walking, sitting, handling or operating equipment; may lift up to 20 pounds; must live within reasonable distance to a major airport.