Primary Responsibilities:
- Set direction and own the enterprise marketing operations operating model across brands and therapeutic areas.
- Partner with Finance, Procurement, and IT on resourcing, tools, and integrated planning.
- Build and govern a multi-year capability roadmap; drive prioritization, metrics, and performance management.
- Advise senior leadership on operational performance, risk, and tradeoffs.
- Set and scale the PRC/MLR operating model (governance, capacity planning, vendor strategy, SOPs); own enterprise KPIs and continuous improvement.
- Ensure on-time performance, quality, surge readiness, and cross-brand prioritization.
- Establish enterprise governance for sponsorships and grants (consistent controls, portfolio visibility, audit-ready processes).
- Own portfolio-level governance for peer-to-peer education; partner on execution cadence, capacity planning, and investment alignment.
- Oversee congress strategy and multi-brand operational integration; set KOL engagement operations approach.
- Own enterprise meeting strategy (e.g., NSMs, POAs), including calendar governance, capacity planning, and cost/quality standards.
- Own print and fulfillment strategy; set omnichannel and field enablement standards and related KPIs.
- Guide cross-functional execution across Marketing, Medical, Legal, Regulatory, Compliance, IT, and Commercial Operations.
Education & Skills Requirements:
- Bachelorβs degree required; Masterβs preferred.
- 15+ years progressive experience in pharma/biotech marketing ops, commercial ops, or related.
- Enterprise/portfolio operating model leadership in highly regulated environments.
- Extensive promotional compliance, governance, and risk management across brands/therapeutic areas.
- Proven leadership coaching and development.
- Strategic enterprise leadership; strong judgment; ability to influence executives with data-driven insights.
- Expertise in portfolio prioritization, capacity planning, resource allocation; cross-functional systems understanding.